Cisco

1 month ago

Customer Experience Customer Success Specialist - CAI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Customer Success Specialist providing strategic and technical guidance to Cisco customers, guiding adoption journeys, leading workshops, and collaborating with Engineering/Product teams to maximize value from Cisco solutions in Networking, Security, and Cloud & AI Infrastructure.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, while providing feedback to CX Product Management.
•Accelerate value realization by applying adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving business outcomes, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly.
•Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps and keep collaborators aligned throughout onboarding.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs for long-term product utilization.

Key Requirements

•3–5 years in technical consulting or data center customer-facing roles.
•Bachelor’s degree in Engineering or Computer Science.
•Foundational knowledge of ACI, UCS, Nexus, Nutanix, and Intersight.
•Basic understanding of public cloud providers (AWS, Azure, GCP) and virtualization.
•CCNA or CCNP preferred.

Experience:3-5 yearsNetworkingCloudAi infrastructure

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer-facingPresentationCollaboration

Certifications:CCNACCNP

Tech Stack:ACIUCSNexusNutanixIntersightAWSAzureGCPAPIs

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Customer Experience Customer Success Specialist - CAI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, while providing feedback to CX Product Management.
•Accelerate value realization by applying adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving business outcomes, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly.
•Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps and keep collaborators aligned throughout onboarding.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs for long-term product utilization.

Key Requirements

•3–5 years in technical consulting or data center customer-facing roles.
•Bachelor’s degree in Engineering or Computer Science.
•Foundational knowledge of ACI, UCS, Nexus, Nutanix, and Intersight.
•Basic understanding of public cloud providers (AWS, Azure, GCP) and virtualization.
•CCNA or CCNP preferred.

Experience:3-5 yearsNetworkingCloudAi infrastructure

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer-facingPresentationCollaboration

Certifications:CCNACCNP

Tech Stack:ACIUCSNexusNutanixIntersightAWSAzureGCPAPIs

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor