General Banking Officer (Macau, Macau, MO, -)

HSBC
Macau
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Customer service","Communication","Interpersonal skills","Teamwork","Risk awareness"]

Deliver friendly, efficient, and professional personal banking service in the branch, handling customer enquiries and resolving complaints promptly. Support GBM/BM with branch plans and performance objectives, ensuring Premier and general banking customers receive consistent high-level service. Complete CDD/EDD/RFI reviews and documentation, maintain compliance with financial crime and operational risk guidelines, and support service improvement initiatives with customer feedback and market intelligence.

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FursaFursa
HSBC
HSBC
8 hours ago

General Banking Officer (Macau, Macau, MO, -)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver friendly, efficient, and professional personal banking service in the branch, handling customer enquiries and resolving complaints promptly. Support GBM/BM with branch plans and performance objectives, ensuring Premier and general banking customers receive consistent high-level service. Complete CDD/EDD/RFI reviews and documentation, maintain compliance with financial crime and operational risk guidelines, and support service improvement initiatives with customer feedback and market intelligence.
Location: Macau
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Maintain a friendly, efficient, and professional banking hall environment with effective merchandising.
  • •Provide one-stop personal banking service, handling enquiries and resolving complaints promptly and professionally.
  • •Support GBM/BM with executing and implementing S&S plans for the branch to achieve performance objectives.
  • •Support completion of CDD/EDD/RFI reviews and documentation for new business intakes.
  • •Ensure compliance with financial crime, Group Compliance Policy, operational risk guidance, and sales regulations while supporting Premier service improvements.

Key Requirements

  • •Provide a customer-service focused approach to personal banking interactions and issue resolution.
  • •Support branch execution of S&S plans with the goal of meeting performance objectives.
  • •Complete CDD/EDD/RFI reviews and related documentation with quality and critical thinking.
  • •Collect market intelligence and report customer feedback and receptiveness.
  • •Comply with financial crime risk guidelines, Group Compliance Policy, and operational risk and sales regulations.
Experience:Banking
Skills:Customer serviceCommunicationInterpersonal skillsTeamworkRisk awareness
Languages:EnglishChinesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn