Senior Service Designer

Lead cross-functional service design initiatives for TaDa Delivery, improving the end-to-end customer experience. Map customer journeys, plan and conduct qualitative research, and translate insights into strategic recommendations. Facilitate workshops and co-creation sessions to align stakeholders, and create service design artifacts such as service blueprints, journey maps, and ecosystem maps. Partner with Product Designers to help evolve user-centered design and strengthen the Design Research culture.