Senior Service Designer

Anheuser-Busch InBev
São Paulo
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Communication","Stakeholder management","Analytical thinking","Facilitation","Collaboration"]

Lead cross-functional service design initiatives for TaDa Delivery, improving the end-to-end customer experience. Map customer journeys, plan and conduct qualitative research, and translate insights into strategic recommendations. Facilitate workshops and co-creation sessions to align stakeholders, and create service design artifacts such as service blueprints, journey maps, and ecosystem maps. Partner with Product Designers to help evolve user-centered design and strengthen the Design Research culture.

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Anheuser-Busch InBev
Anheuser-Busch InBev
1 month ago

Senior Service Designer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead cross-functional service design initiatives for TaDa Delivery, improving the end-to-end customer experience. Map customer journeys, plan and conduct qualitative research, and translate insights into strategic recommendations. Facilitate workshops and co-creation sessions to align stakeholders, and create service design artifacts such as service blueprints, journey maps, and ecosystem maps. Partner with Product Designers to help evolve user-centered design and strengthen the Design Research culture.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Lead cross-functional service design initiatives across multiple product areas.
  • •Map end-to-end customer journeys and identify opportunities for improvement.
  • •Plan and conduct qualitative research and translate insights into strategic recommendations.
  • •Facilitate workshops, co-creation sessions, and stakeholder alignment.
  • •Create and maintain service design artifacts (service blueprints, journey maps, ecosystem maps) and partner with product designers to deliver a seamless experience.

Pay and Benefits

Perks:PensionMeal AllowanceHealth InsuranceDental

Key Requirements

  • •Solid experience in service design, UX research, or strategic design.
  • •Strong qualitative research and facilitation skills.
  • •Experience leading complex, cross-functional projects.
  • •Excellent communication and stakeholder management skills.
  • •Strong analytical thinking to turn insights into actionable recommendations.
Experience:Digital platforms
Skills:CommunicationStakeholder managementAnalytical thinkingFacilitationCollaboration
Languages:English

Company Brief

Anheuser-Busch InBev
A global brewer producing, distributing, and marketing beer and other beverages across hundreds of brands, including Budweiser, Stella Artois and Corona. Operates a vast global supply chain and retail network serving consumers worldwide.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Leuven, Belgium
Founded: 2008
WebsiteLinkedIn