Account Manager

Firstup
Chicago, United States
Workplace: RemoteFull timeUSD 120,000 - 140,000Function: Customer Success & Account ManagementEducation: bachelorsSkills: ["Relationship-building","Communication","Presentation","Consultative sales","Forecasting","Strategic planning"]

Own an assigned book of existing customers and drive renewals, upsell, and cross-sell to grow net-new ARR. You’ll identify whitespace opportunities, build expansion pipeline, and create strategic account plans tied to retention and customer outcomes. Partner with Customer Success and internal teams to ensure adoption and satisfaction, lead executive business reviews, and forecast accurately using SFDC and Clari while qualifying complex deals with MEDDPICC.

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FursaFursa
Firstup
Firstup
3 days ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own an assigned book of existing customers and drive renewals, upsell, and cross-sell to grow net-new ARR. You’ll identify whitespace opportunities, build expansion pipeline, and create strategic account plans tied to retention and customer outcomes. Partner with Customer Success and internal teams to ensure adoption and satisfaction, lead executive business reviews, and forecast accurately using SFDC and Clari while qualifying complex deals with MEDDPICC.
Location: Chicago, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Renew, upsell, and cross-sell within an assigned book of existing customers to drive net-new ARR growth.
  • •Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth.
  • •Develop and maintain strategic account plans aligned to customer objectives, growth opportunities, and retention goals.
  • •Develop executive-level relationships across customer organizations and deliver value-driven Executive Business Reviews.
  • •Own and manage accurate sales forecasting using SFDC and Clari; use MEDDPICC to qualify opportunities and manage complex sales cycles.

Pay and Benefits

Salary: USD 120,000 - 140,000

Key Requirements

  • •Bachelor’s Degree in Sales, Business Administration, or related field, or equivalent experience.
  • •4+ years of experience in Enterprise SaaS sales and Account Management.
  • •Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts.
  • •Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting.
  • •Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations.
Experience:Enterprise SaaSFortune 500
Education:Bachelor's in Sales, Business Administration, or related field
Skills:Relationship-buildingCommunicationPresentationConsultative salesForecastingStrategic planning
Tech Stack:SFDCClariMEDDPICCSaaS

Company Brief

Firstup
Provides an employee communication and engagement platform that helps organizations deliver personalized internal communications, measure engagement, and empower frontline and deskless workers through targeted content distribution and analytics.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
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