Quality & Training Specialist - Video Safety Operations - Dublin - Russian Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Analytical thinking","Stakeholder management"]

Ensure TikTok safety policies are applied accurately and consistently by conducting analytical audits of human moderation and using Root Cause Analysis to identify recurring quality issues. Interpret safety guidelines for complex high-risk cases, validate benchmark “golden sets,” and lead calibration sessions to drive consistency across moderation teams. Support operational oversight and escalation, and leverage AI and QA dashboards to produce weekly/monthly reporting while training partners on policy and guideline updates.

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FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Video Safety Operations - Dublin - Russian Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Ensure TikTok safety policies are applied accurately and consistently by conducting analytical audits of human moderation and using Root Cause Analysis to identify recurring quality issues. Interpret safety guidelines for complex high-risk cases, validate benchmark “golden sets,” and lead calibration sessions to drive consistency across moderation teams. Support operational oversight and escalation, and leverage AI and QA dashboards to produce weekly/monthly reporting while training partners on policy and guideline updates.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure processes comply with data protection and Trust & Safety standards while meeting audit targets (e.g., Accuracy, RCA, Appeal success rates).
  • •Perform deep-dives into recurring quality issues using RCA, identify error patterns, and translate data into actionable feedback for Operational Guidelines & Standards and Operations Teams.
  • •Interpret safety policies and SOPs for complex, ambiguous, or high-risk cases; validate benchmark “golden sets” to guide enforcement accuracy.
  • •Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders to simplify policy explanations and drive global quality goals.
  • •Manage unprecedented “edge cases,” drive policy cascading and updates across partners, and use AI plus QA reporting to produce weekly and monthly performance updates; support training rollouts for policy changes.

Key Requirements

  • •Proven expertise conducting analytical audits, tracking performance targets, and maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
  • •Strong Root Cause Analysis (RCA) skills to identify trend patterns and recommend process optimizations that reduce error rates while maintaining fast moderation throughput.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Excellent cross-functional communication skills to lead calibration sessions, deliver training, and align with BPO and internal teams on global quality goals.
  • •Fluency in Russian for interacting with the Russian market and fluency in English as the primary working language.
Experience:Trust and safetyComplianceHigh-volume operations
Skills:Problem-solvingOwnershipSelf-motivationAnalytical thinkingStakeholder management
Languages:RussianEnglish
Tech Stack:AIQA dashboardsRCA toolsCalibration platformsData visualizationRoot Cause Analysis (RCA)

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn