Business Analyst (Customer Success)

SpaceX
Texas, Redmond
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Cross-functional collaboration","Research","Project management"]

Analyze Starlink consumer metrics to uncover trends that drive subscriber growth and retention. Build forecasting models for subscriber and revenue projections, conduct market and pricing research, and create dashboards to track KPIs across acquisition, retention, and engagement. Partner with marketing, product, and sales to translate insights into growth strategies, support A/B testing, and improve data collection for reliable ongoing analysis.

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FursaFursa
SpaceX
SpaceX
1 month ago

Business Analyst (Customer Success)

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Last checked: 14 hours agoStatus: Live

Job Summary

Analyze Starlink consumer metrics to uncover trends that drive subscriber growth and retention. Build forecasting models for subscriber and revenue projections, conduct market and pricing research, and create dashboards to track KPIs across acquisition, retention, and engagement. Partner with marketing, product, and sales to translate insights into growth strategies, support A/B testing, and improve data collection for reliable ongoing analysis.
Location: Texas, Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Perform in-depth analyses of consumer metrics (LTV, CAC, churn, cohorts) using SQL and statistical methods to find trends and opportunities.
  • •Develop forecasting models for subscriber growth, revenue projections, and market penetration using external factors like competition and economic indicators.
  • •Create and maintain reporting dashboards and visualizations to track KPIs for consumer acquisition, retention, and engagement.
  • •Conduct market research and price analysis, including elasticity and promotional impacts, to recommend optimizations.
  • •Collaborate with marketing, product, and sales to integrate insights into growth strategies, including A/B testing support and scenario planning.

Key Requirements

  • •Bachelor’s degree.
  • •2+ years of professional experience in business analytics, consulting, market research, or growth operations.
  • •1+ years of experience with SQL and creating/managing dashboards using Tableau, Power BI, or Looker.
  • •Advanced SQL skills, including complex joins and window functions.
  • •Experience with forecasting, financial metrics (e.g., LTV, CAC), or pricing analysis.
Experience:2+ yearsConsultingMarket researchGrowth operationsConsumer tech
Education:Bachelor's
Skills:CommunicationPresentationCross-functional collaborationResearchProject management
Languages:English
Tech Stack:SQLTableauPower BILookerPythonRVBAETLDashboardsA/B testing

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
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