Customer Success Manager

Cardata
Canada
Workplace: RemoteFull timeCAD 70,000 - 90,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Ownership","Clear communication","Collaboration","Analytical thinking","Stakeholder management","Negotiation","Organization","Prioritization","Presentation","Data-storytelling","Accountability"]

Own a portfolio of mid-market and enterprise customers after implementation, translating mobility program goals and Cardata capabilities into measurable value. Protect GRR through proactive customer health monitoring and retention risk mitigation, and drive NRR by identifying expansion opportunities. Lead executive business reviews, QBRs, renewal readiness, and executive-ready ROI narratives while partnering cross-functionally to improve customer outcomes. Remote-first with occasional travel.

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FursaFursa
Cardata
Cardata
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own a portfolio of mid-market and enterprise customers after implementation, translating mobility program goals and Cardata capabilities into measurable value. Protect GRR through proactive customer health monitoring and retention risk mitigation, and drive NRR by identifying expansion opportunities. Lead executive business reviews, QBRs, renewal readiness, and executive-ready ROI narratives while partnering cross-functionally to improve customer outcomes. Remote-first with occasional travel.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own customer business outcomes and value realization by managing a portfolio and translating solutions and expertise into measurable business value.
  • •Protect GRR by monitoring adoption, engagement, program performance, and customer-health indicators to identify churn risk early and execute mitigation strategies.
  • •Drive NRR by uncovering expansion opportunities within existing customers and partnering with Account Management on upsell and expansion strategies.
  • •Lead strategic customer conversations, executive business reviews, QBRs, and renewal readiness using data and ROI storytelling.
  • •Own post-implementation transition and time-to-value by partnering with Implementation Specialist to establish success measures and ongoing engagement strategy.
Travel: Medium travel

Pay and Benefits

Salary: CAD 70,000 - 90,000 annually
Perks:Remote WorkHealth InsuranceDentalWellness StipendEapPaid LeaveLearning BudgetMeal Allowance

Key Requirements

  • •3–5 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role, ideally in B2B SaaS.
  • •Experience owning a portfolio of mid-market or enterprise customers with multiple stakeholders and measurable commercial outcomes.
  • •Demonstrated success contributing to retention, renewals, GRR/NRR, adoption, and account expansion.
  • •Ability to identify customer risk early and develop proactive strategies to protect long-term retention and value.
  • •Strong analytical and presentation skills, including proficiency with Excel to analyze customer and program data and deliver executive-ready recommendations.
Experience:3-5 yearsB2B SaaS
Skills:OwnershipClear communicationCollaborationAnalytical thinkingStakeholder managementNegotiationOrganizationPrioritizationPresentationData-storytellingAccountability
Languages:English
Tech Stack:Excel

Company Brief

Cardata
Provides a fleet data and management platform offering vehicle telematics, reporting, and operational insights to help businesses optimize fleet performance, reduce costs, and improve maintenance and fuel management.
Industry: Supply Chain Technology
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