Founding Customer Success Manager

Dust
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Ownership","Judgment","Executive communication","Cross-functional coordination","Decision-making under ambiguity"]

Own the end-to-end customer journey for strategic enterprise accounts in the UK, guiding adoption from initial experimentation to measurable, organization-wide impact. Build executive relationships with C-level and VP stakeholders, drive value realization, renewals, and expansion, and coordinate cross-functional teams to keep progress moving. As the first senior CS leader from the London HQ, define the Customer Success motion, create playbooks and operating rhythms, and translate customer outcomes into repeatable processes and product feedback.

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Dust
Dust
2 weeks ago

Founding Customer Success Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the end-to-end customer journey for strategic enterprise accounts in the UK, guiding adoption from initial experimentation to measurable, organization-wide impact. Build executive relationships with C-level and VP stakeholders, drive value realization, renewals, and expansion, and coordinate cross-functional teams to keep progress moving. As the first senior CS leader from the London HQ, define the Customer Success motion, create playbooks and operating rhythms, and translate customer outcomes into repeatable processes and product feedback.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of strategic enterprise customers and build durable relationships across executive, business, technical, and operational stakeholders.
  • •Establish trusted-advisor relationships with C-level and VP-level leaders and help translate AI strategy into business outcomes.
  • •Lead complex customer journeys from kickoff through adoption, renewal, and expansion, coordinating the right people to prevent stalled progress.
  • •Drive measurable value realization by identifying, quantifying, and communicating outcomes such as time saved, costs reduced, and improved decision-making.
  • •Build the foundations of Dust’s Customer Success motion from the London HQ, including account planning, executive engagement, adoption frameworks, value reviews, customer education, and feedback loops.

Key Requirements

  • •8+ years in Customer Success, account management, consulting, solutions, or a related customer-facing role with a strong track record owning and growing strategic enterprise accounts.
  • •Experience working through complex enterprise adoption requiring sustained executive alignment and cross-functional coordination over multiple quarters.
  • •Ability to manage senior customer relationships, influence C-level/VP stakeholders, and communicate credibly with business and technical audiences.
  • •Track record driving measurable customer outcomes, renewals, and expansion while balancing strategic conversations with operational execution.
  • •Experience building or improving Customer Success processes, playbooks, or operating models, including creating structure where little exists.
Experience:8+ yearsEnterpriseAIDeveloper toolsData platformsGenAI
Skills:OwnershipJudgmentExecutive communicationCross-functional coordinationDecision-making under ambiguity
Languages:EnglishFrench

Company Brief

Dust
Builds customizable, enterprise AI assistants (agents) that connect to a company’s internal data and tools, enabling teams to design and deploy specialized workflows and automations without building their own foundation models.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Revenue: USD 1M to 5M
Growth: Early Stage Startup
Funding: Series A
Headquarters: Paris, France
Founded: 2023
Glassdoor
Glassdoor: 5.0
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