Service Desk Lead
General Dynamics
United States
Workplace: OnsiteFull timeUSD 85,093 - 115,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: certificationSkills: ["Team leadership","Customer relationship management","Problem management","Metrics analysis","Organizational change management"]Direct Service Desk operations for the USCENTCOM Information Technology Services (CITS) program, supporting USCENTCOM J6. Lead, train, and provide oversight to Service Desk teams while serving as a subject-matter expert in service desk knowledge and ITSM processes. Support Change, Incident, and Problem Management, coordinate major incident/event awareness, drive continual service improvement, and manage vendor engagements to deliver Tier IV support.
