Partner Support Specialist, Saudi National - 20th of Sep batch

Tabby
Riyadh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Relationship-building","Attention to detail","Ownership"]

Support Tabby partners and applicants across chat, email, and phone, resolving operational and business inquiries with professionalism and in-SLA accuracy. Adhere to Partner Support procedures and knowledge-base guidance, ensuring high QA through approved flows and templates. Handle escalations and complex cases via side-ticketing with traceable handovers. Collaborate with Scoring, Finance, BD, and Product to improve end-to-end partner journeys and drive CSAT and FCR performance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Tabby
Tabby
5 days ago

Partner Support Specialist, Saudi National - 20th of Sep batch

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support Tabby partners and applicants across chat, email, and phone, resolving operational and business inquiries with professionalism and in-SLA accuracy. Adhere to Partner Support procedures and knowledge-base guidance, ensuring high QA through approved flows and templates. Handle escalations and complex cases via side-ticketing with traceable handovers. Collaborate with Scoring, Finance, BD, and Product to improve end-to-end partner journeys and drive CSAT and FCR performance.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide support to Tabby partners and applicants across chat, email, and phone, resolving issues in line with SLAs and PS policies.
  • •Handle escalations professionally and ensure fair application of policies (including DAT, Hold Timer, and CSAT fraud checks).
  • •Apply Partner Support procedures and maintain high QA using templates, knowledge cards, and approved flows.
  • •Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions.
  • •Capture insights from partner queries to improve workflows and policies, and stay current on relevant product, scoring, finance, and payout processes.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

  • •Strong fluency in both Arabic and English (written and verbal).
  • •Bachelor’s degree or higher (business, finance, marketing, operations, or related field preferred).
  • •Experience in B2B support, call center, or customer operations is a plus.
  • •Excellent communication, problem-solving, and relationship-building skills.
  • •High attention to detail and ability to follow structured processes while handling demanding escalations.
Experience:B2B supportCall centerCustomer operations
Education:
Skills:CommunicationProblem-solvingRelationship-buildingAttention to detailOwnership
Languages:ArabicEnglish

Eligibility

Nationality:Saudi National

Company Brief

Tabby
Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Riyadh, Saudi Arabia
Founded: 2019
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor