Mixpanel

3 weeks ago

Customer Success Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Partner with enterprise customers throughout the journey to deliver self-serve analytics outcomes. You’ll run pre-sales proof of concepts, lead onboarding and data governance best practices, and define analytics strategies that improve data trust, adoption, and ROI across 100+ end-user teams. Acting as a technical advisor, you’ll consult on instrumentation, data architecture, and integrations while balancing project timelines, scope, and change management.

Location: London, Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as a trusted technical advisor on data architecture, governance, instrumentation, and business outcomes.
•Design and execute a comprehensive analytics strategy while unblocking technical and organizational roadblocks.
•Own customer success by documenting and delivering ROI throughout the customer journey.
•Lead onboarding and data health, improving data quality and integration with the customer’s tech stack.
•Collaborate with engineering, product, and marketing teams to optimize Mixpanel deployments and improve data trust.

Pay and Benefits

Perks:Health InsuranceVisionDental401kPaid LeaveParental LeaveVolunteer Time

Key Requirements

•Experience consulting on defining and delivering ROI through new tool implementations.
•Experience working with Director-level stakeholders to define a strategic vision and drive results.
•Strong ability to communicate across an organization, including technical discussions (e.g., APIs) and executive/business conversations.
•Track record in customer success, client-facing professional services, consulting, or technical project management.
•Excellent written, analytical, and communication skills with strong process/project delivery discipline.

Experience:Enterprise softwareDigital analyticsCustomer successProfessional servicesConsulting

Skills:CommunicationAnalytical skillsProject deliveryStakeholder managementAdaptability

Languages:English

Tech Stack:MixpanelSQLDbtPythonGoogle CloudAmazon RedshiftMicrosoft AzureSnowflakeDatabricksSDKsCustomer Data Platforms (CDPs)Event StreamingReverse ETLAPIs

Company Brief

Mixpanel

Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Mixpanel

3 weeks ago

Customer Success Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: London, Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as a trusted technical advisor on data architecture, governance, instrumentation, and business outcomes.
•Design and execute a comprehensive analytics strategy while unblocking technical and organizational roadblocks.
•Own customer success by documenting and delivering ROI throughout the customer journey.
•Lead onboarding and data health, improving data quality and integration with the customer’s tech stack.
•Collaborate with engineering, product, and marketing teams to optimize Mixpanel deployments and improve data trust.

Pay and Benefits

Perks:Health InsuranceVisionDental401kPaid LeaveParental LeaveVolunteer Time

Key Requirements

•Experience consulting on defining and delivering ROI through new tool implementations.
•Experience working with Director-level stakeholders to define a strategic vision and drive results.
•Strong ability to communicate across an organization, including technical discussions (e.g., APIs) and executive/business conversations.
•Track record in customer success, client-facing professional services, consulting, or technical project management.
•Excellent written, analytical, and communication skills with strong process/project delivery discipline.

Experience:Enterprise softwareDigital analyticsCustomer successProfessional servicesConsulting

Skills:CommunicationAnalytical skillsProject deliveryStakeholder managementAdaptability

Languages:English

Tech Stack:MixpanelSQLDbtPythonGoogle CloudAmazon RedshiftMicrosoft AzureSnowflakeDatabricksSDKsCustomer Data Platforms (CDPs)Event StreamingReverse ETLAPIs

Company Brief

Mixpanel

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn