Customer Engagement Administrator (Based in Sishen)

Execute Contact Centre and Walk-In Centre activities to deliver excellent customer service, handling first-line HR and employee queries with accurate system checks and case logging. Support Employee Services areas including Learning & Development, Employee Data Management, and Payroll Execution—verifying documents, processing payroll inputs, and escalating tier-2 issues to resolvers. Manage customer requests (e.g., payslips and remuneration statements), follow SLAs, and assist customers with self-service tools and service education.