Twilio

2 weeks ago

Technical Account Manager 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the designated technical support engineering contact for Twilio’s strategic customers, resolving complex, high-impact technical issues during Pacific hours. Provide proactive guidance and recommendations to reduce downtime and improve customer environments using Twilio technologies. Collaborate with customer and partner developers and with Twilio Product and Engineering teams via Slack, filing JIRAs for reproducible bugs while analyzing customer trends to improve the support process.

Location: Bogotá

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Address customer issues using strong technical and diplomatic skills and provide feedback to Twilio Product and Engineering teams
•Work with customer and partner developers, architects, and support personnel to resolve complex, potentially high-impact problems
•Collaborate with internal teams via Slack and file JIRAs to report reproducible bugs
•Analyze customer trends and patterns, drive betterments, and report observations to management to improve the support process
•Provide proactive guidance and recommendations to make customer environments less susceptible to downtime, adding value through Twilio technologies

Travel: Low travel

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirement Savings

Key Requirements

•4 to 6+ years of relevant experience
•Strong knowledge of RESTful technology and APIs, with ability to troubleshoot issues with cloud solutions
•Broad troubleshooting of server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, including React and Redux
•Scripting/development experience (REACT, Node.js, Javascript, Python)
•Troubleshoot network connectivity (TCP/UDP) and basics of SSL/TLS, and communicate complex technical issues to technical and non-technical audiences via phone or email

Experience:4+ years

Skills:CommunicationProblem-solvingDiplomacyPrioritizationTime management

Languages:English

Tech Stack:RESTAPIsCloud solutionsJavaNode.jsPHPC#PythonJavaScriptReactReduxSlackJIRATCPUDPSSL/TLSTwilio helper librariesWebRTCSIP

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

2 weeks ago

Technical Account Manager 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Address customer issues using strong technical and diplomatic skills and provide feedback to Twilio Product and Engineering teams
•Work with customer and partner developers, architects, and support personnel to resolve complex, potentially high-impact problems
•Collaborate with internal teams via Slack and file JIRAs to report reproducible bugs
•Analyze customer trends and patterns, drive betterments, and report observations to management to improve the support process
•Provide proactive guidance and recommendations to make customer environments less susceptible to downtime, adding value through Twilio technologies

Travel: Low travel

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirement Savings

Key Requirements

•4 to 6+ years of relevant experience
•Strong knowledge of RESTful technology and APIs, with ability to troubleshoot issues with cloud solutions
•Broad troubleshooting of server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, including React and Redux
•Scripting/development experience (REACT, Node.js, Javascript, Python)
•Troubleshoot network connectivity (TCP/UDP) and basics of SSL/TLS, and communicate complex technical issues to technical and non-technical audiences via phone or email

Experience:4+ years

Skills:CommunicationProblem-solvingDiplomacyPrioritizationTime management

Languages:English

Tech Stack:RESTAPIsCloud solutionsJavaNode.jsPHPC#PythonJavaScriptReactReduxSlackJIRATCPUDPSSL/TLSTwilio helper librariesWebRTCSIP

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn