Patient Success Specialist-Women's Health

Natera
United States
Workplace: RemoteFull timeUSD 20 - 23Function: Administration & Executive AssistanceSkills: ["Communication","Organizational skills","Multi-tasking","Attention to detail","Empathy"]

Support patients throughout their testing journey for women’s health programs by serving as a primary point of contact for non-billing inquiries. Handle test status updates, patient portal/login issues, testing questions, and redraw coordination. Manage inbound calls and live chats, collaborate with cross-functional teams to resolve concerns, and maintain accurate Salesforce CRM records while escalating issues and improving patient experience processes.

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FursaFursa
Natera
Natera
2 days ago

Patient Success Specialist-Women's Health

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support patients throughout their testing journey for women’s health programs by serving as a primary point of contact for non-billing inquiries. Handle test status updates, patient portal/login issues, testing questions, and redraw coordination. Manage inbound calls and live chats, collaborate with cross-functional teams to resolve concerns, and maintain accurate Salesforce CRM records while escalating issues and improving patient experience processes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Serve as the primary point of contact for patients, providing guidance for non-billing-related inquiries.
  • •Assist with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples.
  • •Manage inbound calls and live chats to deliver timely and effective assistance.
  • •Collaborate with cross-functional teams to resolve patient inquiries and concerns.
  • •Maintain accurate records in Salesforce CRM, identify/escalate potential issues, and support process improvements.

Pay and Benefits

Salary: USD 20 - 23
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Strong interpersonal and communication skills.
  • •Ability to manage multiple tasks while maintaining attention to detail.
  • •Proficiency with Salesforce CRM and standard office applications.
  • •Empathy and a patient-centered approach to service.
  • •Previous experience in customer service, healthcare, or related fields is a plus.
Skills:CommunicationOrganizational skillsMulti-taskingAttention to detailEmpathy
Languages:Spanish
Tech Stack:Salesforce CRMSalesforceOffice applications

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn