Senior Consumer Banker

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Consultative approach","Customer experience","Verbal communication","Written communication","Sound decision-making","Business acumen","Ethical behavior"]

Provide an exceptional customer experience for existing customers by maintaining and growing a book of business through proactive outbound calling and consultative financial guidance. Apply consumer banking product knowledge and financial need-assessment tools to uncover goals, tailor recommendations, and analyze customer credit and financial information. Partner with internal teams to meet customer needs while following risk and ethics policies to ensure responsible outcomes.

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Fifth Third Bancorp
Fifth Third Bancorp
1 hour ago

Senior Consumer Banker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide an exceptional customer experience for existing customers by maintaining and growing a book of business through proactive outbound calling and consultative financial guidance. Apply consumer banking product knowledge and financial need-assessment tools to uncover goals, tailor recommendations, and analyze customer credit and financial information. Partner with internal teams to meet customer needs while following risk and ethics policies to ensure responsible outcomes.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Build, maintain, and grow relationships in the unassigned book of business through outbound calling.
  • •Use consumer banking product knowledge and financial need assessment tools to help customers achieve their financial goals.
  • •Use a consultative approach to uncover needs and tailor recommendations/solutions.
  • •Maintain strong working knowledge of products, services, and processes.
  • •Analyze customer credit data and financial information to ensure customers are directed to appropriate solutions.

Key Requirements

  • •High School Diploma/GED and 2 years customer service or call center experience, or a college degree or equivalent military experience.
  • •Sales environment experience required; financial industry experience is a plus.
  • •Ability to provide customer experience and financial consultation over the phone.
  • •Professional verbal and written communication skills.
  • •Ability to complete S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Experience:2+ years
Education:High School
Skills:Consultative approachCustomer experienceVerbal communicationWritten communicationSound decision-makingBusiness acumenEthical behavior
Licenses:S.A.F.E. Act registration (NMLS)

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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