Salesforce

2 weeks ago

Lead Solution Engineer | Service Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 54 minutes agoStatus: Live

Job Summary

Showcase tailored Service Cloud solutions to customers and prospects by partnering with Field Sales and Service Cloud Account Executives. Lead discovery of business requirements, develop technical sales strategies, and configure solution demos that demonstrate AI-powered value. Drive technical POCs and workshops, propose solution architectures (including contact center and back-office integrations), and deliver enablement initiatives such as webinars and knowledge sharing while collaborating across teams.

Location: Sydney, Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Advocate the value of AI-powered Service Cloud solutions to customers (including C-level executives and IT stakeholders) and internal teams
•Assess business requirements and present findings, including pain points, recommended solutions, and potential ROI
•Develop and execute technical sales strategies and deliver tailored solution demonstrations aligned to customer context
•Lead or support technical proof of concepts (POCs) and hands-on workshops
•Design and propose solution architectures, including integrations with contact centre infrastructure, back-office systems, and workflow processes

Travel: High travel

Key Requirements

•Experience as a Sales Engineer, Solution Architect, or similar role within a CRM or AI-focused organization
•Strong understanding of contact center operations and processes
•Hands-on experience with application configuration and adapting solutions to customer needs
•Knowledge of cloud technologies and the AI landscape, including related applications
•Willingness to travel up to 50%, depending on location and team requirements

Experience:CRMAI

Skills:Thought leadershipCustomer-focusedRelationship buildingMultitaskingProblem-solving

Tech Stack:Salesforce Service CloudZendeskServiceNowMicrosoft DynamicsIntercomOraclePegasystemsHubSpotAmazon ConnectGenesysCiscoNICEVerintWorkforce optimisation (WFO)Workforce management (WFM)BPMWorkflowERPAIGenerative AI

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 weeks ago

Lead Solution Engineer | Service Cloud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 54 minutes agoStatus: Live

Job Summary

Location: Sydney, Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Advocate the value of AI-powered Service Cloud solutions to customers (including C-level executives and IT stakeholders) and internal teams
•Assess business requirements and present findings, including pain points, recommended solutions, and potential ROI
•Develop and execute technical sales strategies and deliver tailored solution demonstrations aligned to customer context
•Lead or support technical proof of concepts (POCs) and hands-on workshops
•Design and propose solution architectures, including integrations with contact centre infrastructure, back-office systems, and workflow processes

Travel: High travel

Key Requirements

•Experience as a Sales Engineer, Solution Architect, or similar role within a CRM or AI-focused organization
•Strong understanding of contact center operations and processes
•Hands-on experience with application configuration and adapting solutions to customer needs
•Knowledge of cloud technologies and the AI landscape, including related applications
•Willingness to travel up to 50%, depending on location and team requirements

Experience:CRMAI

Skills:Thought leadershipCustomer-focusedRelationship buildingMultitaskingProblem-solving

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor