Guest Relations Executive - Lah Lah - Service - Zabeel House The Greens

Jumeirah
United Arab Emirates
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Interpersonal skills","Service recovery","Guest satisfaction","Organizational skills"]

Deliver warm, personalized guest experiences as the primary point of contact for inquiries, requests, and concerns at Zabeel House The Greens. Welcome guests on arrival, build relationships by anticipating needs, and handle feedback, complaints, and service recovery to ensure satisfaction and loyalty. Coordinate with Front Office, Housekeeping, and Food & Beverage to fulfill requests promptly, and promote hotel facilities, dining, and activities to enhance each stay.

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FursaFursa
Jumeirah
Jumeirah
4 weeks ago

Guest Relations Executive - Lah Lah - Service - Zabeel House The Greens

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Last checked: 7 hours agoStatus: Live

Job Summary

Deliver warm, personalized guest experiences as the primary point of contact for inquiries, requests, and concerns at Zabeel House The Greens. Welcome guests on arrival, build relationships by anticipating needs, and handle feedback, complaints, and service recovery to ensure satisfaction and loyalty. Coordinate with Front Office, Housekeeping, and Food & Beverage to fulfill requests promptly, and promote hotel facilities, dining, and activities to enhance each stay.
Location: United Arab Emirates
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome guests warmly upon arrival and ensure a personalized, seamless experience throughout their visit.
  • •Act as the primary point of contact for guest inquiries, requests, and concerns, responding promptly and professionally.
  • •Build strong guest relationships by understanding preferences and anticipating needs.
  • •Handle guest feedback, complaints, and service recovery situations to ensure satisfaction and loyalty.
  • •Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to fulfill guest requests in a timely manner.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveAccommodationTax-free SalaryLearning Budget

Key Requirements

  • •2–4 years of experience in Guest Relations, Front Office, Customer Service, or Hospitality Operations in a 4- or 5-star hotel or luxury/premium hospitality environment.
  • •Strong knowledge of luxury hospitality standards and guest service excellence, including service recovery techniques.
  • •Proven ability to create exceptional guest experiences, resolve guest concerns, and maintain high guest satisfaction.
  • •Excellent communication and interpersonal skills to interact confidently with guests from diverse cultural backgrounds.
  • •Strong organizational and multitasking skills to coordinate effectively across multiple departments.
Experience:2-4 yearsLuxury hospitalityHotel operationsPremium hospitality
Skills:CommunicationInterpersonal skillsService recoveryGuest satisfactionOrganizational skills

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn