Care Centre Officer- Medical (Cairo, EG)

Allianz
Cairo
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Communication","Customer service","Time management","Multitasking","Problem-solving"]

Support centre role handling medical-related inquiries and claims for Cairo operations, delivering high-quality customer service via phone, email, and live chat. Respond to queries on cover, claims, hospitalization; document case actions; align with AI-driven service tools and data governance. Collaborate with care centre management to ensure timely responses and customer satisfaction.

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FursaFursa
Allianz
Allianz
6 months ago

Care Centre Officer- Medical (Cairo, EG)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support centre role handling medical-related inquiries and claims for Cairo operations, delivering high-quality customer service via phone, email, and live chat. Respond to queries on cover, claims, hospitalization; document case actions; align with AI-driven service tools and data governance. Collaborate with care centre management to ensure timely responses and customer satisfaction.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Entry level

Key Responsibilities

  • •Managing & providing overall guidance about Medical Cases review & authorization over Phone.
  • •Responding to queries regarding cover, claims, hospitalization, complaints.
  • •Commit to the department`s service standards across phone, email, live chat, and customer experience metrics such as customer satisfaction and NPS.

Key Requirements

  • •Medical background is a must.
  • •6 months - 3 years of experience.
  • •High level of fluency in English is a must.
  • •Must be fully flexible to work rotating shift patterns including shift work, nights, and weekend.
  • •Experience in a customer-facing role, ideally with exposure to AI-enhanced service platforms.
Experience:Healthcare
Skills:CommunicationCustomer serviceTime managementMultitaskingProblem-solving
Languages:English
Tech Stack:Microsoft ExcelMicrosoft Word

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn