Client Care Center-Consumer Account Security Claims

Handle incoming calls and low-complexity inquiries for new and existing clients, using available tools to deliver a differentiated client experience. Investigate and resolve customer requests for the Care Center and partner lines of business using a defined specialty area. Educate clients on products, services, and self-service options, accurately track unresolved issues, and follow policies and regulations to protect clients and the bank while escalating errors and regulatory concerns as needed.