Product Specialist

Juicebox
London
Workplace: OnsiteFull timeGBP 75,000 - 95,000 annuallyFunction: Communications, PR & CommunityExperience: 2-4 yearsSkills: ["Communication","Empathy","Problem-solving","Organization","Collaboration"]

Serve as the founding Product Specialist in London, acting at the intersection of live customer support and product quality. You’ll triage incoming tickets and product questions, investigate live issues by replicating bugs, and write well-scoped bug reports with repro steps and priority guidance. Partner with engineering and product to drive fast resolution, follow up with users after fixes or workarounds, and maintain support workflows and documentation while surfacing recurring themes to product leadership.

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Juicebox
Juicebox
4 days ago

Product Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the founding Product Specialist in London, acting at the intersection of live customer support and product quality. You’ll triage incoming tickets and product questions, investigate live issues by replicating bugs, and write well-scoped bug reports with repro steps and priority guidance. Partner with engineering and product to drive fast resolution, follow up with users after fixes or workarounds, and maintain support workflows and documentation while surfacing recurring themes to product leadership.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Respond to incoming support tickets and product questions (Pylon, Slack, email)
  • •Investigate live issues by replicating bugs and gathering technical details
  • •Create well-scoped bug reports with context, repro steps, and priority guidance
  • •Partner with engineering and product to coordinate resolution and track progress
  • •Maintain documentation, internal tools, and support workflows (Linear, Notion, etc.)

Pay and Benefits

Salary: GBP 75,000 - 95,000 annually
Perks:Health InsuranceDentalVisionWellness StipendMeal AllowanceCommuting Stipend

Key Requirements

  • •2–4+ years of experience in support engineering, product ops, customer success, customer experience, or customer support at a SaaS company
  • •Clear, calm communication with high empathy when customers are blocked
  • •Curious, scrappy approach to debugging—dig into bugs, run tests, and clarify edge cases
  • •Ability to balance fast response times with thoughtful root cause analysis
  • •Organized and proactive; comfortable coordinating across functions
Experience:2-4 yearsSaaSCustomer supportProduct opsAIRecruiting tech
Skills:CommunicationEmpathyProblem-solvingOrganizationCollaboration
Tech Stack:PylonSlackLinearNotionHubSpotPostHogParaform

Company Brief

Juicebox
Juicebox builds an AI recruiting platform (PeopleGPT) that searches, scores, and automates outreach to talent across hundreds of data sources, helping recruiters and hiring teams find and engage candidates at scale.
Industry: HR Tech
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2024
WebsiteLinkedIn