Cards Services Team Manager

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Coaching","Mentoring","Stakeholder management","Analytical thinking"]

Lead and manage the Commercial Card Service team and support the Global Card Service Transformation strategy in coordination with regional and global leads. Oversee operational rollout of technology solutions where applicable, run governance across teams/projects, and ensure smooth escalation handling. Mentor card service teams, manage communications and performance management, and oversee reporting/management information for the regional and global card service groups while maintaining compliance and operational risk controls.

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FursaFursa
HSBC
HSBC
1 day ago

Cards Services Team Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and manage the Commercial Card Service team and support the Global Card Service Transformation strategy in coordination with regional and global leads. Oversee operational rollout of technology solutions where applicable, run governance across teams/projects, and ensure smooth escalation handling. Mentor card service teams, manage communications and performance management, and oversee reporting/management information for the regional and global card service groups while maintaining compliance and operational risk controls.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the Commercial Card Service team.
  • •Support Global Card Service Transformation by working with regional and global transformation leads.
  • •Oversee operational rollout of technology solutions where applicable for the respective teams.
  • •Mentor card service teams in a program/project environment, ensuring project artefacts are produced and stored correctly.
  • •Run governance for teams/projects, using escalation channels to resolve roadblocks and oversee production of reports/MIs for the card service teams.

Key Requirements

  • •Strong service background, including contact center team management and operational management, with demonstrated analytical abilities.
  • •Understanding of cards in general, including commercial cards.
  • •Working knowledge of service management and client experience, with the ability to apply it with stakeholders.
  • •Experience coaching, mentoring, and developing others, building an empowering people-focused culture to resolve customer issues.
  • •Proficient in English with excellent interpersonal and oral/written communication skills, plus the ability to handle escalations and operate under pressure.
Experience:BankingFinancial servicesCardsCommercial cardsContact center
Skills:CommunicationCoachingMentoringStakeholder managementAnalytical thinking
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn