Customer Support Agent with English and French

Amber Studio
Manila
Workplace: RemoteContractFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Proactiveness","Resourcefulness","Problem-solving"]

Support live players by answering inquiries about account settings, gameplay, purchasing, and basic troubleshooting. Collect relevant information, identify root causes, and provide personalized solutions while staying current on game and procedural changes. Monitor backlog and report negative trends, maintain daily/weekly/monthly KPI results, and contribute player feedback to help improve the community experience.

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FursaFursa
Amber Studio
Amber Studio
3 days ago

Customer Support Agent with English and French

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 53 minutes agoStatus: Live

Job Summary

Support live players by answering inquiries about account settings, gameplay, purchasing, and basic troubleshooting. Collect relevant information, identify root causes, and provide personalized solutions while staying current on game and procedural changes. Monitor backlog and report negative trends, maintain daily/weekly/monthly KPI results, and contribute player feedback to help improve the community experience.
Location: Manila
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide support and answer inquiries for live players.
  • •Gather relevant data from players, identify root causes, and offer personalized solutions.
  • •Stay updated on game features, design, and procedural changes.
  • •Maintain project productivity/quality targets and report negative trends from the backlog.
  • •Maintain healthy daily/weekly/monthly KPI results.

Pay and Benefits

Perks:Medical ServicesLearning Budget

Key Requirements

  • •Native-level fluency in written and spoken French.
  • •High-level fluency in written and spoken English.
  • •At least 1 year of experience in customer service, player support, or a contact center.
  • •Hands-on experience with contact center processes, tools, and multilingual support.
  • •Ability to diagnose and solve problems of varying complexity using multiple tools or knowledge bases.
Skills:CommunicationEmpathyProactivenessResourcefulnessProblem-solving
Languages:FrenchEnglish

Company Brief

Amber Studio
Amber Studio is a game development studio that provides art, design, and engineering services for game and interactive entertainment projects, collaborating with publishers and developers on character, environment, and technical production.
Industry: Gaming
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