Customer Service Representative (Penrith, GB, CA11 7SN)

HSBC
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Efficiency","Proactive problem-solving","Target orientation"]

Provide first-point, branch-based customer service as a friendly, efficient contact for HSBC customers. Handle cash withdrawals and deposits while treating customers fairly and proactively identifying simple customer needs. Deliver service excellence and efficiency, help protect the bank, and promote multi-channel engagement. Support the branch by recognizing customer opportunities and consistently delivering an excellent customer experience while working toward challenging targets.

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FursaFursa
HSBC
HSBC
15 hours ago

Customer Service Representative (Penrith, GB, CA11 7SN)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide first-point, branch-based customer service as a friendly, efficient contact for HSBC customers. Handle cash withdrawals and deposits while treating customers fairly and proactively identifying simple customer needs. Deliver service excellence and efficiency, help protect the bank, and promote multi-channel engagement. Support the branch by recognizing customer opportunities and consistently delivering an excellent customer experience while working toward challenging targets.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the branch-based first point of contact for HSBC customers.
  • •Handle cash withdrawals and deposits while providing a high-quality customer experience.
  • •Deliver service excellence and efficiency in day-to-day customer interactions.
  • •Protect the bank through appropriate actions aligned with banking expectations.
  • •Promote multi-channel engagement and support the branch by identifying customer opportunities.

Key Requirements

  • •Provide high-quality, personalized, customer-driven service as the first point of contact for HSBC customers.
  • •Handle cash withdrawals and deposits for customers.
  • •Treat customers fairly and support consistently excellent customer experience.
  • •Proactively identify and address simple customer needs.
  • •Support business outcomes including protecting the bank and promoting multi-channel engagement.
Skills:Customer focusEfficiencyProactive problem-solvingTarget orientation

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn