IT Technology Services Senior Specialist- Technical Expert (Bangalore, IN, 560066)

SAP
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Analytical thinking","Solution-oriented thinking","Written communication","Verbal communication","Cross-cultural collaboration"]

Serve as EOS Technical Expert (ETE) for complex, customer-critical activities, coordinating closely with service delivery teams to plan customer maintenance activities. Proactively safeguard service requests, act as technical point for EOS customer landscape planning, and handle escalations while improving processes. Leverage deep hands-on SAP BASIS expertise (NetWeaver and non-NetWeaver), SAP HANA/Sybase, Linux server operations, and cloud/network fundamentals to support 24x7 follow-the-sun delivery and roadmap collaboration.

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FursaFursa
SAP
SAP
2 hours ago

IT Technology Services Senior Specialist- Technical Expert (Bangalore, IN, 560066)

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Job Summary

Serve as EOS Technical Expert (ETE) for complex, customer-critical activities, coordinating closely with service delivery teams to plan customer maintenance activities. Proactively safeguard service requests, act as technical point for EOS customer landscape planning, and handle escalations while improving processes. Leverage deep hands-on SAP BASIS expertise (NetWeaver and non-NetWeaver), SAP HANA/Sybase, Linux server operations, and cloud/network fundamentals to support 24x7 follow-the-sun delivery and roadmap collaboration.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Prepare technical planning for complex, critical customer activities for EOS, working closely with SDS on customer-specific maintenance plans.
  • •Proactively safeguard service requests for EOS customers and serve as a technical point for planning and preparations across the EOS customer landscape.
  • •Act as primary contact with EOS Service Delivery specialists for services using DMM and CSMP.
  • •Manage operational tasks, handle customer escalations, and drive process improvements.
  • •Collaborate with Product Development and support roadmap, feature and bug fixes using SAP technologies and deep technical expertise.
Travel: Low travel

Key Requirements

  • •Bachelor's degree or higher in Computer Science, Engineering, or Information Technology.
  • •10+ years in the IT industry with a primary focus on SAP technology (BASIS).
  • •Minimum 8 years in a technical role managing SAP products running on SAP HANA/Sybase.
  • •Advanced technical background in Linux-based server operating systems.
  • •Hands-on SAP Basis experience and the ability to manage operational tasks, customer escalations, and process improvements.
Experience:10+ yearsSAPIT industryEnterprise24x7 operations
Education:Bachelor's
Skills:Analytical thinkingSolution-oriented thinkingWritten communicationVerbal communicationCross-cultural collaboration
Certifications:SAP certification
Languages:English
Tech Stack:SAP NetWeaverWeb DispatcherBusinessObjectsConvergent ChargingConvergent MediationOpenTextSAP HANASybaseSAP BASISLinuxLoad balancersVirtual machinesDMMCSMPSAP certification

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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