English Customer Service Representative

Tarro
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Emotional intelligence","Problem-solving","Adaptability","Reliability"]

Join Wonders (Tarro) as an on-site Customer Service Representative handling restaurant orders with accuracy and warmth. You’ll pass Tier 1 and Tier 2 certifications, drive call conversions, follow structured processes, and adapt in a fast-paced, customer-focused environment to ensure smooth transactions and satisfied restaurant partners.

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Tarro
Tarro
7 months ago

English Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Join Wonders (Tarro) as an on-site Customer Service Representative handling restaurant orders with accuracy and warmth. You’ll pass Tier 1 and Tier 2 certifications, drive call conversions, follow structured processes, and adapt in a fast-paced, customer-focused environment to ensure smooth transactions and satisfied restaurant partners.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Take customer orders from restaurant partners with accuracy, warmth, and efficiency to ensure a smooth guest experience.
  • •Complete Tier 1 agent certification after new hire training and achieve Tier 2 certification within 6 months.
  • •Improve call conversion rate by effectively assisting customers and guiding them through the ordering process.
  • •Develop understanding of tools and processes to handle calls efficiently with empathy while minimizing errors.
  • •Adhere to assigned work schedules, including graveyard shifts and non-weekend rest days.

Key Requirements

  • •Must be customer-focused, adaptable, and detail-oriented.
  • •Pass basic Tier 1 agent certification after new hire training
  • •Regularize by passing Tier 2 agent certification within 6 months
  • •Strong communication and active listening skills
  • •Experience with call handling, problem-solving, and upselling is a plus
Experience:RestaurantsCustomer serviceCall center
Skills:CommunicationEmotional intelligenceProblem-solvingAdaptabilityReliability
Certifications:Tier 1Tier 2
Languages:English

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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