Carvana

2 months ago

Customer Service Representative / Customer Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the voice of Carvana, helping customers buy and/or sell cars through inbound and outbound calls. Build genuine relationships with empathy and expertise, while using an AI co-pilot and always-on AI coach to streamline administrative work and improve communication. Review and verify sensitive documentation with speed and accuracy, stay current with evolving products, and solve customer problems in real time in a fast-paced environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Build relationships with customers and guide them through the car-buying or selling journey via inbound and outbound calls.
•Use critical thinking and AI technology to actively listen to customer needs and provide solutions in real time.
•Review and verify sensitive customer documentation through casework with accuracy and speed.
•Stay current with evolving technology and product updates in a fast-paced environment.
•Provide high-quality interactions supported by an always-on AI coach with real-time feedback and coaching.

Pay and Benefits

Salary: USD 20 hourly

Perks:Health InsuranceDentalVision401kEquityLearning BudgetPaid Leave

Key Requirements

•Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment.
•High school diploma or GED required.
•Ability to navigate multiple systems, learn new tools easily, and troubleshoot effectively.
•Strong resilience and critical thinking, with the ability to adapt quickly to change.
•Ability to read, write, speak, and understand English.

Experience:2+ years

Education:Bachelor's

Skills:EmpathyCritical thinkingAdaptabilityAttention to detailProblem-solving

Languages:English

Tech Stack:AI

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

2 months ago

Customer Service Representative / Customer Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Build relationships with customers and guide them through the car-buying or selling journey via inbound and outbound calls.
•Use critical thinking and AI technology to actively listen to customer needs and provide solutions in real time.
•Review and verify sensitive customer documentation through casework with accuracy and speed.
•Stay current with evolving technology and product updates in a fast-paced environment.
•Provide high-quality interactions supported by an always-on AI coach with real-time feedback and coaching.

Pay and Benefits

Salary: USD 20 hourly

Perks:Health InsuranceDentalVision401kEquityLearning BudgetPaid Leave

Key Requirements

•Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment.
•High school diploma or GED required.
•Ability to navigate multiple systems, learn new tools easily, and troubleshoot effectively.
•Strong resilience and critical thinking, with the ability to adapt quickly to change.
•Ability to read, write, speak, and understand English.

Experience:2+ years

Education:Bachelor's

Skills:EmpathyCritical thinkingAdaptabilityAttention to detailProblem-solving

Languages:English

Tech Stack:AI

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana

Industry: Automotive

Website