NTT

2 months ago

Onshore Regional - Network, Security, Telecommunications Engineer [Kuala Lumpur]

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide Level 2 onsite technical support for enterprise clients, covering LAN, WAN, wireless, IP telephony/UC, AV and video conferencing, firewalls, building security systems, and telecommunications infrastructure. Troubleshoot incidents, perform fault isolation and root-cause analysis, and execute network changes, migrations, upgrades, and installations using ITIL-based processes. Coordinate with Level 3 teams, vendors, and stakeholders while maintaining runbooks, diagrams, ticket records, and SLA-driven service quality.

Location: Malaysia

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Deliver Level 2 onsite support for network and infrastructure technologies including LAN/WAN/wireless, IP telephony/UC, AV/video conferencing, firewalls, building security systems, and telecommunications/structured cabling.
•Perform fault isolation, troubleshooting, and root cause analysis for incidents and service degradations.
•Execute network changes, migrations, upgrades, and installations according to change management processes, and support planned maintenance and emergency restoration.
•Handle and resolve incidents and service requests within SLA timelines; escalate complex issues to Level 3 teams/vendors with proper documentation and analysis.
•Act as an onsite technical representative at customer locations, communicating status and service impact and maintaining technical documentation, runbooks, diagrams, and ticketing records.

Key Requirements

•Diploma or Bachelor’s degree in Information Technology, Engineering, or a related field.
•3–5 years of hands-on onsite network/infrastructure support in enterprise or managed services environments.
•Solid understanding of LAN/WAN/wireless networking, IP telephony/VoIP, AV/video conferencing, firewall basics, building security systems, and telecommunications/cabling standards.
•Experience troubleshooting networks using established tools and methodologies, especially in SLA-driven support models.
•Experience with ITSM/ticketing tools (e.g., ServiceNow) and understanding of ITIL processes and operational best practices.

Experience:3-5 yearsEnterpriseManaged servicesITSMITIL

Education:

Skills:TroubleshootingRoot cause analysisDocumentationCustomer communicationCollaboration

Tech Stack:CiscoCisco RouterCisco switchesWLCWireless access pointsAurba WLCIP TelephonyVoIPCisco Webex CCAudio VisualVideo conferencingPolycomPaloAltoFirewallsCCTVAccess controlAlarm systemsStructured cablingServiceNowITSM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT