Systems Administrator (Desktop Support)

General Dynamics
United States
Workplace: OnsiteFull timeUSD 55,250 - 74,750 hourlyFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: bachelorsSkills: ["Troubleshooting","Communication","Time management","Attention to detail","Documentation"]

Provide enterprise desktop support for end users, maintaining reliable workstation and desktop environments for a TS/SCI cleared intelligence customer in Springfield, VA. Troubleshoot complex hardware/software issues, perform OS and layered software installs and upgrades, and support VDI/thin-client workflows (Windows 10/11, Citrix, SCCM/SMS). Manage desktop image/profile services, email support, and backups/recoverability while communicating clearly and training users as needed.

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FursaFursa
General Dynamics
General Dynamics
3 days ago

Systems Administrator (Desktop Support)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide enterprise desktop support for end users, maintaining reliable workstation and desktop environments for a TS/SCI cleared intelligence customer in Springfield, VA. Troubleshoot complex hardware/software issues, perform OS and layered software installs and upgrades, and support VDI/thin-client workflows (Windows 10/11, Citrix, SCCM/SMS). Manage desktop image/profile services, email support, and backups/recoverability while communicating clearly and training users as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to end users and resolve workstation/desktop environment issues in coordination with on-site and remote users.
  • •Maintain desktop systems and ensure reliable operation of computer systems, including configuring networked computer systems and applications.
  • •Perform advanced OS and layered software installations/upgrades, including monitoring/tuning to optimize performance.
  • •Conduct hardware and software audits of workstations and servers to ensure compliance with standards and policies.
  • •Support desktop services and recoverability (system backups, database archive operations) and train end users on proper hardware/software use.

Pay and Benefits

Salary: USD 55,250 - 74,750 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3+ years of related experience and strong troubleshooting ability for complex hardware and software issues.
  • •Knowledge of thin client environments using Virtual Desktop Infrastructure (VDI) technology.
  • •Experience with Windows 10/11, Citrix, and SCCM/SMS for desktop and software support.
  • •Education/experience requirement: BA/BS (or equivalent experience).
  • •Security+ or CASP and ITIL v4 Foundations certifications/security requirements.
Experience:3+ yearsEnterprise ITVDIDesktop supportIntelligence community
Education:Bachelor's
Skills:TroubleshootingCommunicationTime managementAttention to detailDocumentation
Certifications:Security+CASPITIL v4 Foundations
Tech Stack:Microsoft WindowsWindows 10Windows 11Windows 7CitrixSMSSCCMVDIThin clientKVMVOIPE-mail supportDesktop image managementHome directory profilesPlottersPrintersNetworked computer systemBackupDatabase archive operations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn