2 days ago

Category Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own the post-onboarding customer relationship for Moniebook customers, driving satisfaction, retention, and growth. Serve as the primary point of contact, proactively engage customers, monitor customer health signals, and run QBRs to showcase ROI. Increase engagement through feature adoption and resolve issues in partnership with Product, Engineering, and Support. Identify upsell/cross-sell opportunities, manage renewals, and synthesize customer feedback to shape product decisions.

Location: Port Harcourt

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customer relationships as the primary point of contact for assigned accounts, building trusted relationships with key stakeholders.
•Proactively engage and support customers by responding to queries, addressing concerns early, and guiding best practices.
•Drive adoption and value realization by educating customers on Moniebook capabilities, monitoring usage, and improving engagement.
•Monitor customer health signals and manage retention by identifying at-risk accounts and implementing churn prevention strategies.
•Run quarterly business reviews and manage renewals while identifying upsell/cross-sell opportunities and coordinating issue resolution with internal teams.

Pay and Benefits

Perks:Health InsurancePensionAnnual Bonus

Key Requirements

•3–5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience preferred).
•Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets.
•Strong interpersonal and communication skills to build trust and influence stakeholders with empathy and professionalism.
•Excellent problem-solving and conflict-resolution skills to diagnose issues and deliver practical solutions under pressure.
•Technical aptitude to learn software products quickly, troubleshoot issues, and demonstrate product features to diverse audiences.

Experience:3-5 yearsSaaSRetail technology

Education:Bachelor's

Skills:Customer obsessionStakeholder managementProblem-solvingConflict resolutionOrganizational skills

Languages:English

Tech Stack:AI

Company Brief

Moniepoint Group

Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn

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Moniepoint Group

2 days ago

Category Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Port Harcourt

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customer relationships as the primary point of contact for assigned accounts, building trusted relationships with key stakeholders.
•Proactively engage and support customers by responding to queries, addressing concerns early, and guiding best practices.
•Drive adoption and value realization by educating customers on Moniebook capabilities, monitoring usage, and improving engagement.
•Monitor customer health signals and manage retention by identifying at-risk accounts and implementing churn prevention strategies.
•Run quarterly business reviews and manage renewals while identifying upsell/cross-sell opportunities and coordinating issue resolution with internal teams.

Pay and Benefits

Perks:Health InsurancePensionAnnual Bonus

Key Requirements

•3–5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience preferred).
•Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets.
•Strong interpersonal and communication skills to build trust and influence stakeholders with empathy and professionalism.
•Excellent problem-solving and conflict-resolution skills to diagnose issues and deliver practical solutions under pressure.
•Technical aptitude to learn software products quickly, troubleshoot issues, and demonstrate product features to diverse audiences.

Experience:3-5 yearsSaaSRetail technology

Education:Bachelor's

Skills:Customer obsessionStakeholder managementProblem-solvingConflict resolutionOrganizational skills

Languages:English

Tech Stack:AI

Company Brief

Moniepoint Group

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Lagos, Nigeria

Founded: 2015

Website LinkedIn