ServiceNow Developer

NTT
Delhi
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 3-4 yearsEducation: mastersSkills: ["Communication","Presentation","Stakeholder management","Independent work","Prioritization"]

Lead the design and delivery of enterprise ServiceNow solutions, with a focus on CSM capabilities such as Case Management, Knowledge Management, Entitlements, and Customer Onboarding. Apply strong ServiceNow architecture and data model expertise to build scalable workflows and case lifecycles. Architect and manage integrations using REST/SOAP, IntegrationHub, and MID Server, ensuring seamless data flow with CRM, ERP, finance, and third-party systems.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow Developer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead the design and delivery of enterprise ServiceNow solutions, with a focus on CSM capabilities such as Case Management, Knowledge Management, Entitlements, and Customer Onboarding. Apply strong ServiceNow architecture and data model expertise to build scalable workflows and case lifecycles. Architect and manage integrations using REST/SOAP, IntegrationHub, and MID Server, ensuring seamless data flow with CRM, ERP, finance, and third-party systems.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead design and delivery of scalable ServiceNow CSM solutions aligned with enterprise architecture and industry best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
  • •Implement and use REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows to integrate ServiceNow with CRM, ERP, financial systems, and external applications.
  • •Apply ITSM processes aligned to ITIL standards and ensure interoperability/seamless data flow across platforms.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • •3-4 years of experience in ServiceNow and 2+ years of CSM experience.
  • •Proven track record of successful ServiceNow implementations in enterprise environments.
  • •CIS – CSM certification.
  • •Strong understanding of ServiceNow architecture and data model.
Experience:3-4 years
Education:Master's in Computer Science, Information Technology, or related field
Skills:CommunicationPresentationStakeholder managementIndependent workPrioritization
Certifications:CIS – CSM certified
Tech Stack:ServiceNowCSMCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingREST APIsSOAP APIsIntegrationHubMID ServerIntegration workflowsCRMERPJavaScriptGlideScriptFlow DesignerServiceNow StudioITSMITILAgile

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn