Chainguard

1 week ago

Staff Customer Success Manager, Majors (Financial Services)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own a select portfolio of major financial services accounts as a post-sales strategic partner. Drive onboarding success planning, executive business reviews, renewals, and expansion strategies grounded in measurable value. Coordinate with Solutions Architects, Technical Support, Product, and Sales to ensure business and technical workstreams stay aligned, manage escalations, and advocate customer needs to the product roadmap.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the post-sales primary point of contact for a portfolio of major financial services customers, building trusted executive and practitioner relationships.
•Lead business-focused onboarding and success planning, aligning stakeholders and coordinating value delivery milestones with Solutions Architects.
•Facilitate executive business reviews, strategic planning sessions, and escalations, bringing in internal executives when needed.
•Partner with sales on renewals and identify expansion opportunities to mitigate renewal risk and build multi-year account strategies.
•Coordinate escalations with Technical Support and Engineering while representing the customer internally and translating needs into product/roadmap feedback.

Pay and Benefits

Salary: USD 200,000

Perks:EquityPaid LeaveRemote WorkHome OfficeInternet StipendHealth InsuranceDentalVisionParental Leave

Key Requirements

•5+ years in enterprise customer-facing roles, ideally in or adjacent to financial services (Customer Success, Strategic Account Management, or Consulting).
•Ability to operate as a strategic business partner who ties outcomes to measurable business value, navigating organizational complexity.
•Familiarity with financial services regulatory and compliance drivers such as SOC 2, FedRAMP, PCI DSS, and operational resilience.
•Working knowledge of one or more domains including software supply chain security, vulnerability management, DevSecOps, container security, or application security (ability to speak credibly, not implement).
•Strong executive presence, communication, and high emotional intelligence, with comfort navigating ambiguity and taking full portfolio ownership.

Experience:5+ yearsEnterpriseFinancial servicesCustomer successStrategic account managementConsultingCybersecurityDevSecOpsSecurity compliance

Skills:Executive presenceCommunicationEmotional intelligencePrioritizationOwnership

Languages:English

Company Brief

Chainguard

Builds software supply chain security solutions for containerized and Kubernetes-native environments, offering tools for secure builds, attestations, vulnerability scanning, and policy enforcement to help organizations deploy trustworthy software at scale.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn

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Chainguard

1 week ago

Staff Customer Success Manager, Majors (Financial Services)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the post-sales primary point of contact for a portfolio of major financial services customers, building trusted executive and practitioner relationships.
•Lead business-focused onboarding and success planning, aligning stakeholders and coordinating value delivery milestones with Solutions Architects.
•Facilitate executive business reviews, strategic planning sessions, and escalations, bringing in internal executives when needed.
•Partner with sales on renewals and identify expansion opportunities to mitigate renewal risk and build multi-year account strategies.
•Coordinate escalations with Technical Support and Engineering while representing the customer internally and translating needs into product/roadmap feedback.

Pay and Benefits

Salary: USD 200,000

Perks:EquityPaid LeaveRemote WorkHome OfficeInternet StipendHealth InsuranceDentalVisionParental Leave

Key Requirements

•5+ years in enterprise customer-facing roles, ideally in or adjacent to financial services (Customer Success, Strategic Account Management, or Consulting).
•Ability to operate as a strategic business partner who ties outcomes to measurable business value, navigating organizational complexity.
•Familiarity with financial services regulatory and compliance drivers such as SOC 2, FedRAMP, PCI DSS, and operational resilience.
•Working knowledge of one or more domains including software supply chain security, vulnerability management, DevSecOps, container security, or application security (ability to speak credibly, not implement).
•Strong executive presence, communication, and high emotional intelligence, with comfort navigating ambiguity and taking full portfolio ownership.

Experience:5+ yearsEnterpriseFinancial servicesCustomer successStrategic account managementConsultingCybersecurityDevSecOpsSecurity compliance

Skills:Executive presenceCommunicationEmotional intelligencePrioritizationOwnership

Languages:English

Company Brief

Chainguard

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn