Qualified Success Architect - Global SMB Team

Salesforce
Georgia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication","Persuasion","Presentation","Problem-solving"]

Own customer onboarding through successful implementation and adoption of the Qualified Agentic Marketing Platform and Piper AI SDR Agent. Manage a high-volume SMB book using agentic tooling and AI-assisted workflows, architecting Qualified solutions that integrate with Salesforce and marketing automation. Partner across Marketing, Sales, RevOps, and IT to design scalable pipeline strategies, configure AI buyer engagement experiences, and deliver measurable outcomes via analysis and strategic business reviews.

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FursaFursa
Salesforce
Salesforce
1 day ago

Qualified Success Architect - Global SMB Team

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own customer onboarding through successful implementation and adoption of the Qualified Agentic Marketing Platform and Piper AI SDR Agent. Manage a high-volume SMB book using agentic tooling and AI-assisted workflows, architecting Qualified solutions that integrate with Salesforce and marketing automation. Partner across Marketing, Sales, RevOps, and IT to design scalable pipeline strategies, configure AI buyer engagement experiences, and deliver measurable outcomes via analysis and strategic business reviews.
Location: Georgia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead customers through onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper AI SDR Agent
  • •Manage a high-volume SMB account book, scaling delivery and ongoing account management using agentic tooling and AI-assisted workflows
  • •Architect and implement Qualified solutions integrating Salesforce, marketing automation platforms, routing workflows, and GTM systems
  • •Guide customers through configuration and optimization of AI-powered buyer engagement experiences across web and email
  • •Analyze engagement and conversion performance to deliver strategic recommendations and conduct executive strategic business reviews

Pay and Benefits

Perks:MedicalDentalVisionHealth InsurancePaid Parental401kEquityLife Insurance

Key Requirements

  • •3–5 years of SMB/Mid Market/Enterprise software experience
  • •Hands-on experience building or experimenting with AI agents/workflows
  • •Comfort managing a higher-volume book of business using agentic tooling at scale
  • •Excellent interpersonal, communication, persuasion, presentation, and writing skills
  • •Deep working knowledge of Salesforce CRM and a bachelor’s degree
Experience:3-5 years
Education:Bachelor's
Skills:Interpersonal skillsCommunicationPersuasionPresentationProblem-solving
Tech Stack:Salesforce CRMQualified Agentic Marketing PlatformPiperAI SDRAgentforceMarketing automationSalesforceHTMLCSSJavaScriptSaaS

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor