PRADA Client Advisor (m/f/d) (Berlin, DE)

Prada Group
Berlin
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Negotiation","Customer service","Relationship building"]

Engage with PRADA customers in-store at the Berlin Kudamm location, delivering an exceptional luxury experience through personalized service. Build and maintain client relationships using CRM and digital tools, proactively cross-sell across departments, and work toward individual sales targets and KPIs. Stay informed on fashion trends and product knowledge, handle customer complaints with support from your line manager, and maintain high shop-floor standards including visual display and security against product theft.

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FursaFursa
Prada Group
Prada Group
3 days ago

PRADA Client Advisor (m/f/d) (Berlin, DE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Engage with PRADA customers in-store at the Berlin Kudamm location, delivering an exceptional luxury experience through personalized service. Build and maintain client relationships using CRM and digital tools, proactively cross-sell across departments, and work toward individual sales targets and KPIs. Stay informed on fashion trends and product knowledge, handle customer complaints with support from your line manager, and maintain high shop-floor standards including visual display and security against product theft.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Welcome and serve customers with an excellent in-store experience at all times.
  • •Maintain and develop client relationships using an individual approach, leveraging CRM and digital tools.
  • •Proactively cross-sell with departments to maximize sales opportunities and achieve individual sales targets and KPIs.
  • •Stay current on fashion trends and competitors and demonstrate brand and product knowledge.
  • •Maintain high shop-floor and visual display standards, comply with operational guidelines and stock procedures, and help prevent product thefts.

Key Requirements

  • •Provide an excellent in-store customer experience at all times.
  • •Build and maintain client relationships using an individual approach, including CRM and digital tools.
  • •Achieve individual sales targets and KPIs through proactive cross-selling across departments.
  • •Stay up to date on fashion trends and competitors while demonstrating strong brand and product knowledge.
  • •Deal effectively with customer complaints by liaising with the line manager when necessary.
Experience:Luxury retailFashionCRM
Skills:CommunicationInterpersonal skillsNegotiationCustomer serviceRelationship building
Tech Stack:CRMDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn