Implementation Engineer

EngFlow
Austin
Workplace: RemoteFull timeUSD 120,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Documentation","Customer-centric mindset","Problem-solving"]

Serve as the technical point of contact for trialing and ongoing customers, guiding teams as they adopt and scale EngFlow. Troubleshoot complex issues across build systems, integrations, and environments, helping customers optimize developer workflows and ensure smooth adoption. Partner with Engineering to surface bugs, performance regressions, and feature feedback, while creating documentation and representing EngFlow in forums, Slack, and GitHub.

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FursaFursa
EngFlow
EngFlow
6 months ago

Implementation Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live

Job Summary

Serve as the technical point of contact for trialing and ongoing customers, guiding teams as they adopt and scale EngFlow. Troubleshoot complex issues across build systems, integrations, and environments, helping customers optimize developer workflows and ensure smooth adoption. Partner with Engineering to surface bugs, performance regressions, and feature feedback, while creating documentation and representing EngFlow in forums, Slack, and GitHub.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical point of contact for trialing, new, and existing customers, guiding adoption and scaling of the platform.
  • •Troubleshoot, investigate, and resolve complex issues across build systems, integrations, and environments.
  • •Help customers optimize their use of EngFlow’s products and ensure smooth adoption within developer workflows.
  • •Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback from the field.
  • •Create and maintain internal and external documentation; represent EngFlow in forums, Slack, GitHub, and conferences.

Pay and Benefits

Salary: USD 120,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPensionParental Leave

Key Requirements

  • •3+ years of experience in software development, technical support, SRE, or developer-facing roles.
  • •Strong understanding of developer workflows and build systems, with experience in Bazel or Buck/Buck2 being a plus.
  • •Proficiency in at least one programming language (Go, C++, Java, Python, Rust, or JavaScript).
  • •Comfortable working in a Linux/Unix environment with tools like Docker, Terraform, or Kubernetes.
  • •Experience with at least one cloud provider (AWS, GCP, Azure, or OpenShift).
Experience:3+ years
Skills:CommunicationDocumentationCustomer-centric mindsetProblem-solving
Tech Stack:BazelBuckBuck2GoC++JavaPythonRustJavaScriptLinuxUnixDockerTerraformKubernetesAWSGCPAzureOpenShiftSlackGitHub

Company Brief

EngFlow
Provides an engineering productivity platform that helps software teams measure, visualize, and improve engineering workflows, metrics, and delivery through integrations with Git, CI/CD, and project management tools.
Industry: Developer Tools
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