Service Delivery Manager I - Spanish Speaker

Aon
Krakow
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Skills: []

Coordinate and monitor day-to-day service operations to meet SLAs and follow agreed processes for client benefit providers. Lead and manage a team effectively, ensuring clear task ownership, accurate procedures, and strong client satisfaction. Produce and analyze management information (MI), service review outcomes, and productivity/quality metrics. Drive resource planning, risk and governance, performance management, recruitment, and continuous process improvement.

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FursaFursa
Aon
Aon
1 month ago

Service Delivery Manager I - Spanish Speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Coordinate and monitor day-to-day service operations to meet SLAs and follow agreed processes for client benefit providers. Lead and manage a team effectively, ensuring clear task ownership, accurate procedures, and strong client satisfaction. Produce and analyze management information (MI), service review outcomes, and productivity/quality metrics. Drive resource planning, risk and governance, performance management, recruitment, and continuous process improvement.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Coordinate and monitor current operations to ensure SLAs are met and the agreed process is followed.
  • •Handle operations and lead the team effectively while proactively managing client benefit providers.
  • •Delegate work so colleagues understand tasks, responsibilities, client requirements, and priorities.
  • •Measure client satisfaction, conduct service reviews, and produce/analyze MI, metrics, and reports.
  • •Own performance management, resource planning, recruitment, risk/issue management, audit and governance, and drive continuous service delivery improvements.

Key Requirements

  • •1 year of experience leading teams in the context of service delivery.
  • •Fluent English and Spanish (C1 on the CEFR scale).
  • •Proven excellence delivering high-quality services to clients.
  • •Ability to deliver results under pressure by delegating and managing time effectively.
  • •Experience managing projects and process improvement.
Experience:Service deliveryClient servicesProcess improvement
Languages:EnglishSpanish

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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