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1 day ago

Service Delivery Manager I - Spanish Speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Coordinate and monitor day-to-day service operations to meet SLAs and follow agreed processes for client benefit providers. Lead and manage a team effectively, ensuring clear task ownership, accurate procedures, and strong client satisfaction. Produce and analyze management information (MI), service review outcomes, and productivity/quality metrics. Drive resource planning, risk and governance, performance management, recruitment, and continuous process improvement.

Location: Krakow

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Coordinate and monitor current operations to ensure SLAs are met and the agreed process is followed.
•Handle operations and lead the team effectively while proactively managing client benefit providers.
•Delegate work so colleagues understand tasks, responsibilities, client requirements, and priorities.
•Measure client satisfaction, conduct service reviews, and produce/analyze MI, metrics, and reports.
•Own performance management, resource planning, recruitment, risk/issue management, audit and governance, and drive continuous service delivery improvements.

Key Requirements

•1 year of experience leading teams in the context of service delivery.
•Fluent English and Spanish (C1 on the CEFR scale).
•Proven excellence delivering high-quality services to clients.
•Ability to deliver results under pressure by delegating and managing time effectively.
•Experience managing projects and process improvement.

Experience:Service deliveryClient servicesProcess improvement

Languages:EnglishSpanish

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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