Customer Experience Agent (UAE National)Talent Pool (Abu Dhabi, AE)

Serco
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Conflict resolution","Customer service"]

Provide world-class customer service as the first point of contact at a large public venue, assisting customers with information, wayfinding, and service journeys. Triage and resolve customer queries using strong communication and problem-solving, coordinating with police, GDRFA, and service partners to process customers compliantly. Support terminal operations with safe, secure daily activities, reporting hazards, and completing accurate administrative tasks.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
5 hours ago

Customer Experience Agent (UAE National)Talent Pool (Abu Dhabi, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide world-class customer service as the first point of contact at a large public venue, assisting customers with information, wayfinding, and service journeys. Triage and resolve customer queries using strong communication and problem-solving, coordinating with police, GDRFA, and service partners to process customers compliantly. Support terminal operations with safe, secure daily activities, reporting hazards, and completing accurate administrative tasks.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide customer service and assist customers with information.
  • •Assist with wayfinding and deliver friendly, professional service; answer product and service questions.
  • •Be the first point of contact for customer queries and issues, using communication and problem-solving for resolution support.
  • •Coordinate with service partners to support the daily operating plan and process customers compliantly.
  • •Support terminal operations with daily tasks, safety/security reporting, and accurate administrative reporting and briefings.

Key Requirements

  • •Must hold a high school diploma, general education degree, or equivalent professional qualification.
  • •Minimum 1 year of experience as front-line staff delivering customer service in retail, F&B, hotel, hospitality, or equivalent.
  • •Good understanding of dealing with customers and conflict resolution techniques.
  • •Knowledge of basic software and online applications.
  • •Fluent in written and spoken English and Arabic.
Experience:1+ yearsCustomer serviceHospitality
Education:High School
Skills:CommunicationProblem-solvingConflict resolutionCustomer service
Languages:EnglishArabic
Tech Stack:Basic softwareOnline applications

Eligibility

Nationality:UAE National

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn