Networking Managed Services Engineer (L2)

NTT
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Planning","Adaptability","Resilience","Communication","Active listening"]

Own second-line networking managed services for clients by monitoring tickets and incidents, diagnosing and resolving medium-complexity issues, and restoring services in line with SLAs. Review client requests, update work queues, and log problems before they escalate. Lead shift handovers, escalate when needed, and support change management, quality audits, trend analysis, automation opportunities, and initial client escalations.

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FursaFursa
NTT
NTT
6 days ago

Networking Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Own second-line networking managed services for clients by monitoring tickets and incidents, diagnosing and resolving medium-complexity issues, and restoring services in line with SLAs. Review client requests, update work queues, and log problems before they escalate. Lead shift handovers, escalate when needed, and support change management, quality audits, trend analysis, automation opportunities, and initial client escalations.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services in line with SLAs.
  • •Review client requests and tickets, execute operational tasks, update tickets, and log issues before they escalate.
  • •Handle second-line support for incidents and requests of medium complexity, coordinating with clients and internal teams.
  • •Perform shift handovers by highlighting key tickets and critical upcoming tasks; escalate tickets as needed to Centres of Excellence (CoE) and other teams.
  • •Contribute to change management by logging change requests, executing approved maintenance activities, auditing tickets, and supporting automation and trend analysis.

Key Requirements

  • •Proficiency in networking technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls.
  • •At least one technical certification in the above-mentioned technologies.
  • •Ability to anticipate and adapt to changing circumstances with strong planning skills.
  • •Strong communication skills, including active listening and client-centric communication.
  • •A bachelor’s degree in IT/Computing or equivalent qualification/work experience.
Education:Bachelor's in IT/Computing
Skills:PlanningAdaptabilityResilienceCommunicationActive listening
Tech Stack:Pulse Secure SSL VPNPalo AltoFortinetCisco NexusSwitchesRoutersFirewallsTicketing tools

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn