RF Support Engineer

Emerson
Austin
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Leadership"]

Serve as a senior technical advisor for aerospace and defense customers working on complex software-defined radio (SDR) applications. Resolve enterprise and strategic account technical escalations across USRP hardware and open-source UHD SDR software, partner with Sales on support strategy, and work with R&D to address platform and system issues. Deliver advanced training, perform technical assessments, capture knowledge using KCS, and provide product improvement recommendations based on customer insights.

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Emerson
Emerson
1 day ago

RF Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a senior technical advisor for aerospace and defense customers working on complex software-defined radio (SDR) applications. Resolve enterprise and strategic account technical escalations across USRP hardware and open-source UHD SDR software, partner with Sales on support strategy, and work with R&D to address platform and system issues. Deliver advanced training, perform technical assessments, capture knowledge using KCS, and provide product improvement recommendations based on customer insights.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Resolve technical issues for enterprise and strategic customer tiers, serving as an advisor for complex SDR applications.
  • •Investigate and resolve escalated USRP hardware and open-source UHD software issues from technical stakeholders and other TSEs.
  • •Partner with Sales to recommend support strategy for targeted accounts and provide customer insights to R&D.
  • •Manage critical escalations to R&D and maintain relationships with R&D Support Coordinators and Developers.
  • •Provide advanced training, perform technical assessments, recommend platform and system improvements, and use KCS to build and maintain a knowledge base.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •Be willing to work with aerospace and defense customers (no visa sponsorship).
  • •Bachelor of Engineering or Computer Science (preferred Electrical Engineering or Computer Engineering).
  • •5+ years of work experience in a customer-facing technical role or relevant industry experience.
  • •Experience owning and advocating for customer issues with troubleshooting, prioritizing multiple tasks, and escalating internally when needed.
  • •Advanced knowledge of RF, USRP, or SDR.
Experience:5+ years
Education:Bachelor's in Electrical Engineering or Computer Engineering
Skills:CommunicationProblem-solvingLeadership
Certifications:CLACTDCTACLED
Tech Stack:RFUSRPSDROpen Source UHDUHD

Eligibility

Visa:EF-1H-1H-2L-1BJTN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn