2 days ago

Quality Assurance Subject Matter Expert & Trainer (Mandarin Speaking) - Eco Governance, AI Data Service and Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own quality assurance subject-matter expertise for AI Data Service and Operations by delivering classroom and online training in English and Mandarin. Help identify training needs and policy/process gaps, lead or participate in policy briefings, and coach teams to improve labeling performance. Evaluate qualitative content against complex guidelines using data to drive process improvements, while contributing to training course development for different trainees, markets, and products.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Key Responsibilities

•Deliver process/product/policy training in classroom and/or online environments in English and Mandarin.
•Develop and deliver training courses for different trainees, markets, and products.
•Identify and assess training needs to close process/policy gaps and improve performance.
•Participate in or lead policy briefings to ensure updates align with cultural, socio, geographical, and political conditions.
•Partner with the labeling business team via coaching and performance support to improve overall results.

Key Requirements

•Bachelor’s degree (or equivalent experience), preferably with policy, content moderation, or quality-related work.
•Fluent Mandarin Chinese and strong English proficiency for reviewing and assessing Mandarin-language content.
•1+ years of experience in quality assurance and training (or related field).
•Expertise in content moderation policy, operational guideline development, and enforcement workflows.
•Ability to interpret and enforce complex guidelines in writing-focused workflows and use data to inform process improvements.

Experience:Content moderationAI data servicesTrainingQuality assurance

Education:Bachelor's

Skills:Attention to detailWritten communicationClaritySelf-motivationSolution-oriented thinking

Languages:EnglishMandarin Chinese

Tech Stack:Content moderation policyOperational guideline developmentEnforcement workflowsLabeling frameworksTest-set workflowsDataset validationMachine-executable logic

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TikTok

2 days ago

Quality Assurance Subject Matter Expert & Trainer (Mandarin Speaking) - Eco Governance, AI Data Service and Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Key Responsibilities

•Deliver process/product/policy training in classroom and/or online environments in English and Mandarin.
•Develop and deliver training courses for different trainees, markets, and products.
•Identify and assess training needs to close process/policy gaps and improve performance.
•Participate in or lead policy briefings to ensure updates align with cultural, socio, geographical, and political conditions.
•Partner with the labeling business team via coaching and performance support to improve overall results.

Key Requirements

•Bachelor’s degree (or equivalent experience), preferably with policy, content moderation, or quality-related work.
•Fluent Mandarin Chinese and strong English proficiency for reviewing and assessing Mandarin-language content.
•1+ years of experience in quality assurance and training (or related field).
•Expertise in content moderation policy, operational guideline development, and enforcement workflows.
•Ability to interpret and enforce complex guidelines in writing-focused workflows and use data to inform process improvements.

Experience:Content moderationAI data servicesTrainingQuality assurance

Education:Bachelor's

Skills:Attention to detailWritten communicationClaritySelf-motivationSolution-oriented thinking

Languages:EnglishMandarin Chinese

Tech Stack:Content moderation policyOperational guideline developmentEnforcement workflowsLabeling frameworksTest-set workflowsDataset validationMachine-executable logic

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn