Homeowners Assistance Counselor

Counsel consumer and mortgage loan customers in default by initiating contact, assessing circumstances and collateral risk, and recommending loss mitigation workout alternatives. Manage delinquent accounts through demand/collection calls, skip tracing, documentation collection, and recordkeeping in the collection system. Coordinate resolution paths such as forbearance, repayment plans, modifications, pre-foreclosure options, and deed in lieu—while complying with FDCPA, privacy requirements, and investor/company guidelines to minimize losses and maximize satisfaction.