Service Lane Manager - Honda of Stevens Creek

Sonic Automotive
San Jose
Workplace: OnsiteFull timeUSD 130,000 - 180,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Coaching","Customer service","Communication","Conflict resolution"]

Oversee the daily operations of the service drive at Honda of Stevens Creek, managing customer traffic flow and ensuring an exceptional customer experience. Lead and coach Service Advisors to hit performance goals, monitor customer satisfaction, and resolve concerns. Ensure accurate write-ups, estimates, and repair order processing while coordinating with technicians to improve shop productivity. Drive service sales growth and maintain compliance with dealership, manufacturer, and safety standards.

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Sonic Automotive
Sonic Automotive
2 days ago

Service Lane Manager - Honda of Stevens Creek

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Oversee the daily operations of the service drive at Honda of Stevens Creek, managing customer traffic flow and ensuring an exceptional customer experience. Lead and coach Service Advisors to hit performance goals, monitor customer satisfaction, and resolve concerns. Ensure accurate write-ups, estimates, and repair order processing while coordinating with technicians to improve shop productivity. Drive service sales growth and maintain compliance with dealership, manufacturer, and safety standards.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage daily service lane operations and customer traffic flow.
  • •Lead, coach, and support Service Advisors to achieve performance goals.
  • •Ensure timely and accurate write-ups, estimates, and repair order processing.
  • •Monitor customer satisfaction scores and resolve customer concerns professionally.
  • •Coordinate with technicians and management to improve shop productivity and efficiency, while driving service sales growth.

Pay and Benefits

Salary: USD 130,000 - 180,000 annually
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •3+ years of automotive service management, service advisor, or leadership experience.
  • •Strong knowledge of dealership service operations and repair order processes.
  • •Proven ability to lead teams and motivate employees to achieve performance goals.
  • •Excellent customer service, communication, and conflict-resolution skills.
  • •Experience using dealership management systems (CDK, Reynolds & Reynolds, or similar).
Experience:AutomotiveDealershipService operations
Skills:LeadershipCoachingCustomer serviceCommunicationConflict resolution
Licenses:Valid driver’s license
Languages:English
Tech Stack:CDKReynolds & Reynolds

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn