Customer Service Consultant (Wembley, GB, HA0 2DB)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Provide outstanding in-branch customer service as the first point of contact, educating customers on HSBC digital platforms and helping them choose how they want to bank. Actively raise fraud awareness, identify customers who may be vulnerable, and support more complex banking needs with empathy and clear ownership through to resolution. Join a Branch Customer Service Team with full in-branch training, coaching, and a role focused on financial inclusion.

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FursaFursa
HSBC
HSBC
8 hours ago

Customer Service Consultant (Wembley, GB, HA0 2DB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide outstanding in-branch customer service as the first point of contact, educating customers on HSBC digital platforms and helping them choose how they want to bank. Actively raise fraud awareness, identify customers who may be vulnerable, and support more complex banking needs with empathy and clear ownership through to resolution. Join a Branch Customer Service Team with full in-branch training, coaching, and a role focused on financial inclusion.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact in the Branch Customer Service Team, taking ownership of individual customer needs.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best way to support them.
  • •Assist customers with more complex banking needs to ensure they feel supported in their choices.
  • •Deliver an exceptional customer experience through effective conversations and resolution.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Health InsuranceLife InsurancePensionEmployee DiscountsPaid Leave

Key Requirements

  • •Demonstrate excellent communication skills to engage in effective conversations and show empathy to customers.
  • •Take ownership of customer enquiries through to resolution with a personalised, friendly, and efficient service.
  • •Be resilient in a continuously changing environment.
  • •Have a genuine passion for going above and beyond for customers (previous customer service experience is helpful but not essential).
  • •Be able to work full-time in the UK for at least 14 months, with a valid right to work in the UK.
Skills:CommunicationEmpathyCustomer focusOwnershipResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn