Product Implementation Manager

Tarro
Manila
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving"]

Oversee onboarding and ongoing configuration for Tarro’s restaurant customers, leading a large implementation team to translate restaurant operations into platform configurations. You’ll manage onboarding and product-support efforts, drive quality, speed, and customer satisfaction, collaborate with Product/Engineering and Ops teams, and rebuild the implementation team to scale. This role blends hands-on configuration work with leadership to reduce churn and improve order accuracy.

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FursaFursa
Tarro
Tarro
8 months ago

Product Implementation Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Oversee onboarding and ongoing configuration for Tarro’s restaurant customers, leading a large implementation team to translate restaurant operations into platform configurations. You’ll manage onboarding and product-support efforts, drive quality, speed, and customer satisfaction, collaborate with Product/Engineering and Ops teams, and rebuild the implementation team to scale. This role blends hands-on configuration work with leadership to reduce churn and improve order accuracy.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Manage a team of 40+ product implementation specialists, team leads, and managers, spanning across onboarding and product-support.
  • •Design innovative ways to measure and improve product implementation quality, accuracy, and speed.
  • •Establish thoughtfully crafted strategies to improve customer experience/satisfaction and improve overall client retention.
  • •Collaborate cross-functionally with our world-class teams to drive customer satisfaction (i.e. Product/Engineering, Voice Operations, Quality Control, Business Excellence, and Recruitment).
  • •Rebuild the Product Implementation team - Attract and hire new talent; Performance-manage the existing team members and set a new standard for excellence across the team.

Key Requirements

  • •Bachelor’s degree in Industrial Engineering, Management, Management Engineering, Computer Science, Data Analytics, or a related field. A Master’s degree is a plus
  • •5+ years experience in a fast-paced, high-performance startup
  • •3+ years of experience directly managing teams
  • •Extensive experience in project management / process improvement / product implementation
  • •Strong communication (verbal and written) skills
Experience:5+ yearsRestaurant technologySaaSTech-enabled operations
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solving
Tech Stack:Menu configurationVoice OpsData gatheringOnboarding

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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