Customer Engineer III-IMP

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Written communication","Verbal communication","Training","Mentoring","Diagnostic troubleshooting"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot issues, and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers and collaborate with Senior Customer Engineers to understand requirements, and train/mentor junior Customer Engineers. Based in Shanghai with onsite requirements and travel when needed.

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Applied Materials
Applied Materials
4 days ago

Customer Engineer III-IMP

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display equipment. Use digital analytics and basic diagnostic techniques to troubleshoot issues, and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers and collaborate with Senior Customer Engineers to understand requirements, and train/mentor junior Customer Engineers. Based in Shanghai with onsite requirements and travel when needed.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with assistance from Senior Customer Engineers.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
  • •Train and mentor junior Field Service Engineers [Customer Engineers].
Travel: Medium travel

Pay and Benefits

Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools, including digital multimeters.
  • •Effective written and verbal communication; basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:4-7 yearsSemiconductorEquipment support
Education:Associate's
Skills:Written communicationVerbal communicationTrainingMentoringDiagnostic troubleshooting
Licenses:Valid driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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