Account Manager - Federal

Mattermost
United States
Full timeUSD 100,000 - 130,000Function: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Deal execution","Sales cycle management","Risk mitigation"]

Own defined Federal expansion and renewal motions by engaging customers, identifying upsell and cross-sell opportunities, and collaborating with Federal Account Executives on larger initiatives. Manage inbound expansion requests, run value-driven renewals with risk mitigation and business-case development, and maintain accurate CRM hygiene and forecasting. Serve as a territory capacity multiplier while gaining hands-on experience with the Federal buying cycle and partner-led opportunities.

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FursaFursa
Mattermost
Mattermost
16 hours ago

Account Manager - Federal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own defined Federal expansion and renewal motions by engaging customers, identifying upsell and cross-sell opportunities, and collaborating with Federal Account Executives on larger initiatives. Manage inbound expansion requests, run value-driven renewals with risk mitigation and business-case development, and maintain accurate CRM hygiene and forecasting. Serve as a territory capacity multiplier while gaining hands-on experience with the Federal buying cycle and partner-led opportunities.
Location: United States
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead expansions within existing Federal accounts when scope and complexity allow.
  • •Identify upsell and cross-sell opportunities using customer engagement and usage insights, and partner with AEs when opportunities become larger or more complex.
  • •Own renewals that require active customer engagement, risk mitigation, or expansion discovery, ensuring on-time renewals through cross-functional collaboration.
  • •Act as a trusted advisor to realize Mattermost value and build business cases to support renewals.
  • •Maintain CRM hygiene, forecasting accuracy, and deal documentation for renewal and expansion records across assigned accounts while enabling Federal AEs with territory insights.

Pay and Benefits

Salary: USD 100,000 - 130,000

Key Requirements

  • •3–5+ years of experience in sales, account management, renewal management, or commercial closing roles.
  • •Proven ability to run multiple sales cycles in parallel.
  • •Strong discovery, communication, and deal execution skills.
  • •Experience using CRM systems (Salesforce preferred).
  • •Ability to obtain and maintain a U.S. security clearance in the future (if required).
Experience:3+ years
Skills:CommunicationDeal executionSales cycle managementRisk mitigation
Languages:English
Tech Stack:Salesforce

Eligibility

Security Clearance:U.S. security clearance

Company Brief

Mattermost
Provides an open-source, self-hostable team collaboration platform with secure messaging, file sharing, and integrations for DevOps and enterprise workflows, enabling organizations to retain control of data and comply with strict security and privacy requirements.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series A
Headquarters: Palo Alto, United States
Founded: 2015
WebsiteLinkedIn