IT Run Team Leader/ Team leader Opérations IT H/F

Edenred
France
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving","Stakeholder management","Team coordination"]

Lead IT RUN operations for Edenred Mobility France, overseeing incident management, performance monitoring, automation, and governance. Manage cross-functional collaboration with IT, product, and external providers; ensure security, GDPR compliance, and efficient incident response. Drive continuous improvement through automation, dashboards, and post-mortems while maintaining service continuity in a demanding environment.

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Edenred
Edenred
3 months ago

IT Run Team Leader/ Team leader Opérations IT H/F

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead IT RUN operations for Edenred Mobility France, overseeing incident management, performance monitoring, automation, and governance. Manage cross-functional collaboration with IT, product, and external providers; ensure security, GDPR compliance, and efficient incident response. Drive continuous improvement through automation, dashboards, and post-mortems while maintaining service continuity in a demanding environment.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage IT RUN operations in a heterogeneous environment with internal systems and external vendors, handling daily incidents, monitoring system health, and ensuring service continuity.
  • •Prioritize problems by criticality, urgency and business impact, and implement corrective actions to prevent recurrence.
  • •Develop and deploy monitoring tools, alerts and automated workflows to improve operational efficiency and reduce manual tasks.
  • •Communicate with IT, business teams and external providers; provide regular updates on incidents, resolutions and preventive measures.
  • •Ensure governance and compliance with IT security policies, GDPR, ITIL practices and unified governance across entities; manage user access, licenses and SOPs.

Pay and Benefits

Perks:Remote WorkTicket RestaurantAnnual BonusRttMobility Allowance

Key Requirements

  • •5+ years of experience in IT RUN, IT support or IT management in a demanding environment
  • •Proficiency in incident management, monitoring tools, and ITIL practices; familiarity with ITSM tools like Jira
  • •Strong knowledge of cloud environments and networking concepts
  • •Ability to analyze problems quickly, propose solutions and preventive measures, and prioritize tasks under pressure
  • •Fluent professional English
Experience:5+ yearsIT servicesMobility
Skills:CommunicationLeadershipProblem-solvingStakeholder managementTeam coordination
Languages:EnglishFrench
Tech Stack:ITILJiraCloudNetworksMonitoringAutomationAPIs

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn