Bilingual Customer Service Specialist I CT

Sutherland
Colombia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Ownership","Time management","Problem-solving","Adaptability"]

We are seeking a motivated bilingual English-speaking Customer Service Specialist to deliver positive, accurate support to customers via phone, chat, or email. You will handle inquiries, document interactions, own issues until resolution, and escalate complex cases as needed, while maintaining confidentiality in a fast-paced, multi-system environment.

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FursaFursa
Sutherland
Sutherland
2 months ago

Bilingual Customer Service Specialist I CT

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

We are seeking a motivated bilingual English-speaking Customer Service Specialist to deliver positive, accurate support to customers via phone, chat, or email. You will handle inquiries, document interactions, own issues until resolution, and escalate complex cases as needed, while maintaining confidentiality in a fast-paced, multi-system environment.
Location: Colombia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide friendly and efficient customer support via phone, chat, or email
  • •Handle inbound and outbound communications while meeting performance goals
  • •Take ownership of customer issues until resolution or escalation
  • •Document interactions accurately and update customer information
  • •Identify and escalate complex or sensitive cases when needed

Key Requirements

  • •B2+ English communication skills
  • •High school diploma or equivalent
  • •Ability to multitask and navigate multiple systems efficiently
  • •Customer-focused mindset with strong problem-solving abilities
  • •Attention to detail and accuracy in data handling
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CommunicationEmpathyOwnershipTime managementProblem-solvingAdaptability
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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