Service Concierge - Goose Island, IL

Serve as the first point of contact for service center clients, greeting customers, answering phones, directing inquiries, and coordinating appointment scheduling based on capacity and priority. Manage open service tasks, due bills, follow-ups, and accurate system logging. Facilitate loaner agreements and rides, prepare work orders for pre-authorization, support vehicle check-in with intake and documentation, and help coordinate facility repair requests.