Cisco

1 month ago

Customer Experience Customer Success Specialist- CAI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a strategic advisor and technical expert for Cisco’s CAI-focused customers, leading adoption engagements across Networking, Security, and Cloud & AI Infrastructure. You’ll baselined environments, build onboarding roadmaps, run executive workshops, and feed customer insights into product roadmaps, helping enterprise clients move from solution purchase to real value realization while guiding cross-functional teams.

Location: Jakarta

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops and Expert-Insight-Series (EIS) sessions tailored to diverse customer needs, and provide feedback to CX Product Management.
•Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing onboarding journeys.
•Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey.
•Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure successful, long-term product utilization.

Key Requirements

•10–12+ years in CAI technical consulting or success roles, managing global enterprise accounts.
•Bachelor’s or Master’s degree in Engineering or Computer Science.
•Deep integration knowledge across ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC/NDI.
•Mastery of public cloud integrations (AWS, Azure, GCP) and cross-platform orchestration.
•Multiple advanced certifications (CCIE plus CISSP or CISM preferred).

Experience:10-12 yearsNetworkingCloud & AI InfrastructureCAI technical consulting

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer-management

Certifications:CCIECISSPCISM

Languages:English

Tech Stack:ACIHyperFlexUCSNexusIntersightNDFCNDIAWSAzureGCPAPIs

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Cisco

1 month ago

Customer Experience Customer Success Specialist- CAI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Jakarta

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops and Expert-Insight-Series (EIS) sessions tailored to diverse customer needs, and provide feedback to CX Product Management.
•Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing onboarding journeys.
•Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey.
•Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure successful, long-term product utilization.

Key Requirements

•10–12+ years in CAI technical consulting or success roles, managing global enterprise accounts.
•Bachelor’s or Master’s degree in Engineering or Computer Science.
•Deep integration knowledge across ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC/NDI.
•Mastery of public cloud integrations (AWS, Azure, GCP) and cross-platform orchestration.
•Multiple advanced certifications (CCIE plus CISSP or CISM preferred).

Experience:10-12 yearsNetworkingCloud & AI InfrastructureCAI technical consulting

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer-management

Certifications:CCIECISSPCISM

Languages:English

Tech Stack:ACIHyperFlexUCSNexusIntersightNDFCNDIAWSAzureGCPAPIs

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor