Retail & E-Commerce | Salesforce Service Cloud Tech Lead

Devoteam
Portugal
Workplace: HybridFull timeFunction: SalesExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Problem-solving","Attention to detail","Multitasking"]

Lead the design, development, and integration of Salesforce Service Cloud solutions for retail and e-commerce, guiding cross-functional teams and mentoring junior developers. You’ll customize Service Cloud features, implement REST API integrations, and optimize configurations while staying current with Salesforce releases to deliver high-quality, scalable customer service technology.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Devoteam
Devoteam
5 months ago

Retail & E-Commerce | Salesforce Service Cloud Tech Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead the design, development, and integration of Salesforce Service Cloud solutions for retail and e-commerce, guiding cross-functional teams and mentoring junior developers. You’ll customize Service Cloud features, implement REST API integrations, and optimize configurations while staying current with Salesforce releases to deliver high-quality, scalable customer service technology.
Location: Portugal
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Design and develop custom Salesforce Service Cloud solutions to meet business requirements, including case management, knowledge base, and customer portals.
  • •Create and maintain Apex classes, triggers, and Lightning Web Components; integrate Salesforce with external systems using REST APIs.
  • •Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions; optimize Salesforce configurations for performance.
  • •Troubleshoot and resolve complex technical issues and stay up-to-date with Salesforce releases and best practices.
  • •Provide technical guidance and mentorship to junior developers; participate in code reviews and ensure adherence to coding standards.

Key Requirements

  • •Bachelor's degree in Computer Science, Information Technology, or related field.
  • •3+ years of experience in Salesforce development, with a focus on Service Cloud.
  • •Strong proficiency in Apex programming, Lightning Web Components (LWC), and JavaScript.
  • •Experience with HTML/CSS and responsive design principles, and REST API integration with Git version control.
  • •Excellent problem-solving and analytical skills; effective communication and ability to manage multiple projects in a collaborative team environment.
Experience:3+ yearsSalesforceRetailE-commerceService Cloud
Education:Bachelor's
Skills:CommunicationTeamworkProblem-solvingAttention to detailMultitasking
Languages:English
Tech Stack:SalesforceApexLightning Web ComponentsJavaScriptHTMLCSSREST APIGit

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn